Senior Travel Counselor

CWT • Pensacola, FL

6d • Onsite

About The Position

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Counselor for our Pensacola, Florida onsite location. As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT keeps on creating innovative ways to provide excellent service and maintain its high standards." My Journey, My CWT Abegail Santos, Travel Counselor, Philippines As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. You will delight the traveler/travel arranger and all CWTSatoTravel clients Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems You will strengthen the CWTSatoTravel brand Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business You will build CWTSatoTravel’s value Possess a strong understanding of travel trends and industry best practices Seek higher levels of performance continuously We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits: Minimum 12 months call center experience or equivalent travel counselor experience

Requirements

• Minimum 12 months call center experience or equivalent travel counselor experience
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations
• Proficiency in a minimum of one CRS
• Excellent customer service skill required

Nice To Haves

• Sabre experience preferred
• Knowledge of ticketing procedures
• Government travel reservation experience a plus
• Ability to meet and maintain required performance standards

Responsibilities

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• Possess a strong understanding of travel trends and industry best practices
• Seek higher levels of performance continuously

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees