Travel Counselor/Trainee

CWT•Fort Bragg, NC

14d•Onsite

About The Position

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking a Travel Counselor Trainee for our Fort Bragg, North Carolina onsite location. As a Trainee, you will be responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service. As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Requirements

High school diploma or equivalent
No prior travel industry experience necessary
Strong computer and keyboarding skills
Ability to meet and maintain required performance standards
Excellent customer service and communication skills required

Nice To Haves

Americorps/PeaceCorps and other national service alumni are encouraged to apply

Responsibilities

Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.
Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics.
Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them.
Follow Training guidelines.
Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
Supports one or more accounts.
Operates within detailed procedures under constant/close supervision.
Receives direction and supervision from a range of positions, including but not limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager.
IAdheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
Attend staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.