Sr. Training & Education Consultant

Becton Dickinson Medical Devices•Durham, NC

54d•Remote

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. About the role: Within SDS Readiness and Education, the Training and Education team is responsible for developing, delivering, and continuously improving product training for associates and customers using MMS solutions. Training and Education Consultants utilize their experience, knowledge, and skills to implement key components of the Readiness and Education strategy. They participate in Readiness product core teams and oversee all aspects of training and education. Their day-to-day activities include developing product training curricula, delivering virtual synchronous training across multiple time zones, conducting onsite in-person classroom training, supporting cross-functional projects/programs, and identifying and implementing continuous education improvements. The Sr. Training and Education Consultant will exhibit comprehensive knowledge of multiple MMS supported products and programs, including workflows, processes, and impacts. This role is dedicated to ensuring that all product training and education adhere to industry standards, comply with regulatory requirements, and effectively address business and customer needs. This is achieved through meaningful training application, leveraging standardized approved tools, resulting in competently prepared associates and customers. Additionally, the role focuses on continuously improving curricula to enhance the knowledge growth of our associates and customers. The primary focuses of this role will be Parata Max products/solutions and SynMed (XF and Ultra) products/solutions for the Field Service and customer audiences. Ideal candidate will have demonstrated Field Service competence on one or more primary focus products. Location: Must be located within the United States. This position does not offer relocation. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Click on Apply if this sounds like you! At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Potential Discretionary LTI Bonus Potential reimbursement of vehicle use/mileage Potential reimbursement of phone use

Requirements

Bachelor’s degree preferred or equivalent of 3 - 5 years’ experience in pharmacy automation and/or healthcare technology.
Demonstrated experience training participants from diverse technical, clinical, and biomedical backgrounds.
Knowledgeable in the effective application of adult learning principles.
Ability to understand and explain highly technical content to multiple audience backgrounds/experiences.
Experience in developing and delivering training programs, educational materials, and online tools.
Must possess and maintain a valid driver's license and be at least 21 years old to meet BD’s auto safety standards.
Ability to work independently from office setting and maintain a professional online presence.
Flexible working hours, including some nights and weekends, and up to 25% travel are necessary.
Upon hire, must provide proof of and maintain current immunizations, and obtain additional immunizations as required by business or location.

Nice To Haves

Ideal candidate will have demonstrated Field Service competence on one or more primary focus products.

Responsibilities

Collaborate with SDS Readiness & Education team members to provide subject-matter expertise and guide the creation of educational materials and curricula plans.
Maintain comprehensive knowledge of assigned MMS products, processes, and services.
Actively engage in readiness activities for upcoming releases of assigned products, processes, and services.
Use workflow assessments, optimization engagements, and change leadership principles to enhance product adoption and utilization.
Integrate the voice of the customer (VOC) and voice of the associate (VOA) to ensure satisfaction and continuous program improvement.
Evaluate the workflow impact of new product releases and convert information into educational materials.
Expertly lead and facilitate in-person or virtual training sessions for customers and associates on assigned products, services, and processes.
Develop and maintain instructor-led course materials, including instructor guides, student guides, PowerPoint slides, assessments, and other relevant materials.
Ensure training schedules, tools, and environments are up to date to facilitate effective and efficient training delivery.
Continuously improve knowledge in the field of education/learning by remaining current with the latest tools, techniques, best practices, and demonstrating innovation in teaching.