Sr. Training Consultant

Royal Bank of Canada • Minneapolis, MN

39d • $65,000 - $115,000

About The Position

As a Senior Training Consultant, part of the RBC's Clearing & Custody business, you will be responsible for delivering roles-based and business type-based training to RBC Clearing & Custody ("C&C") firms. Your role will participate in improving the client's experience and drive usage of our technology applications, products and services.

Requirements

• 5+ years of experience in financial services industry, preferably in independent financial advisor space
• Previous experience in training or support
• Strong ability to communicate effectively both verbally and in writing
• Strong project management skills
• Strong interpersonal skills with a customer service orientation
• Strong presentation skills
• Ability to work under pressure and meet deadlines
• Ability to take initiative, function independently, and work in a team
• Ability to prioritize and manage multiple tasks and projects while ensuring that goals are met
• Professionally represent business to external clientele through face-to-face meetings, presentations, and other communications
• Ability to travel up to 25%

Nice To Haves

• Series 7 license preferred
• Familiarity with RBC platforms and offerings preferred

Responsibilities

• Research, analyze, and develop training programs aimed at awareness building and education on C&C technology and product offerings.
• Work closely with correspondent and Registered Investment Advisor (RIA) firms on new tool and application rollouts, including educating, communicating, and consulting with firms directly on best practices as it relates to using RBC solutions.
• Deliver end-to-end transition training on RBC C&C technology for new Correspondent and RIA firms.
• Deliver field training, including various methods of teaching such as on-site, on-demand and on-line.
• Provide subject matter expertise and assistance in the development of instructional media design packages, training program structure documents and other necessary training elements as required.

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees