Sr Technical Writer

CNX • Bellevue, WA

2d • Onsite

About The Position

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Job Title: Technical Writer – Go‑to‑Market (B2B Sales Content) Location: Bellevue, WA(Onsite) Role Overview We are seeking a highly skilled Technical Writer to develop compelling, clear, and commercially effective go‑to‑market (GTM) sales materials for our B2B product and solutions portfolio. This individual will translate complex technical capabilities—such as order management, offer management, contract lifecycle, quote‑to‑cash, API-driven workflows, and enterprise platform functionality—into crisp, persuasive content that enables sales, product marketing, and customer‑facing teams. The ideal candidate combines technical depth, excellent writing skills, and an instinct for value‑based storytelling tailored to enterprise buyers.

Requirements

• 5+ years of experience as a Technical Writer, Sales Writer, Content Strategist, or similar role in a B2B SaaS, Telecom, Enterprise Software, or Technology environment.
• Demonstrated experience writing content for GTM, sales enablement, or enterprise product marketing.
• Strong ability to understand and simplify complex concepts such as: Order & Offer Management Contract Lifecycle Management Quote‑to‑Cash or Lead‑to‑Order processes APIs, system integrations, and workflow automations
• Strong interviewing skills to extract information from SMEs.
• Exceptional writing, editing, and storytelling capabilities.
• Comfortable operating in fast‑paced, evolving product environments.
• Experience with content management tools, Confluence, Jira, CMS platforms, or design tools (optional but beneficial).

Nice To Haves

• Experience in Telecom, B2B Marketplace, Enterprise eCommerce, CRM/CPQ, or API-centric platforms.
• Understanding of GTM motions including product positioning, competitive intelligence, and customer segmentation.
• Familiarity with Agile product development.

Responsibilities

• Create high‑quality sales collateral including one-pagers, product briefs, playbooks, sales guides, value proposition documents, and competitive positioning content.
• Translate product features and technical workflows (e.g., order orchestration, pricing configuration, offer lifecycle, contract workflows, APIs, data models) into business‑friendly messaging.
• Develop customer‑facing materials such as case studies, solution overviews, ROI/benefit narratives, and persona-based value stories.
• Partner with sales teams to craft proposal content, RFP/RFI responses, and executive-level messaging.
• Produce clear, structured documentation explaining enterprise capabilities (order capture, provisioning, billing, renewals, configuration, integrations, etc.).
• Work with SMEs, architects, and product managers to document processes, systems, and functional flows.
• Draft internal documentation to support product launches, training, and field readiness.
• Collaborate with Product, Sales, Marketing, Engineering, and Customer Success to ensure accuracy and alignment of messaging.
• Participate in product walkthroughs, demonstrations, design sessions, and technical deep dives to inform writing.
• Maintain a consistent narrative voice across all GTM content.
• Own content calendars, version control, and updates for evolving products and offers.
• Ensure all materials follow brand, style, and compliance guidelines.
• Proactively identify content gaps across the sales cycle and propose solutions.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed