Sr. Technical Writer

The Home Depot • Atlanta, GA

18h

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The SOP Senior Technical Writer will communicate with various business units within The Home Depot including all Supply Chain platforms in the planning, development, and writing of the standard operations procedures (SOPs) for The Company. The Senior Technical Writer must be able to manage multiple projects and gain internal cooperation across functional groups to achieve completion of SOP projects against aggressive schedules. This role will act as a strategic thought partner including the development and maintenance of SOPs. Operates with minimal supervision and once given general assignments, prioritizes and executes tasks. Must be a self-starter, detail oriented, able to support and lead multiple projects, possess excellent communication skills, work well with a team, interact with multiple levels and functions within the Supply Chain organization, and able to manage business relationships. This person must continually seek out opportunities to learn new and hone existing technical skills.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 5 years of work experience

Nice To Haves

• BA/BS Degree preferred
• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to develop and apply advanced mathematical/statistical techniques
• Ability to draw accurate conclusions from financial documentation
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Proficient in Adobe FrameMaker
• Excellent written, verbal, listening and presentation skills
• Process Improvement Experience
• Detail oriented, excellent proofing skills
• Positive attitude, motivated and high energy
• Proven track record of taking ownership and driving results
• Ability to work independently with little supervision
• Ability to solve problems and provide actionable solutions
• Ability to manage multiple projects and/or priorities on time
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Business Insights: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Courage: Stepping up to address difficult issues, saying what needs to be said
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to actions
• Ensures Accountability: Holding self and others accountable to meet commitments
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Interpersonal Savvy: Relating openly and comfortable with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Manages Conflict: Handling conflict situations effectively with minimal noise
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done with a focus on continuous improvement
• Organizational Savvy: Maneuvering comfortably though complex policy, process, and people-related organizational dynamics
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization
• Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Business Insight: Applying knowledge of business to advance the organization's goals.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Responsibilities

• Supervise, edit, and manage the technical writing of business partners in the production of new and revised SOPs: Subject matter expert in the process of creating format, layout, and number system for SOPs. SOP writing management including meeting timlines, acquiring proper approvals and adjusting
• Review of SOPs: Responsible for proactive reviews of SOP material to ensure current processes for all operational areas of the company are reflected, and to partner to make any/all necessary changes.
• Manage translation process for SOPs: Research archives to assist in legal discovery, use documentation content management system to design, create and maintain the SOP site and links on the Company intranet to the standards and for maximum effect.
• Understand the working operations of all platforms types in the Supply Chain system: Continuously update knowledge of these areas by participating in all available training, visiting sites, and working with Manager.
• Reporting: Compile weekly reporting presentations for business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED