Sr. Technical Writer

vCluster Labs • New York, NY

1d • Remote

About The Position

As a Senior Technical Writer at vCluster, you aren't just writing manuals; you are architecting our product's "Golden Path." In this role, you will be a key contributor to our user's success by building a world-class documentation experience that scales as we define the Kubernetes virtualization category.
Your Role and Impact:
Documentation Architecture & Strategy: Own the ultimate outcome: a cohesive, intuitive, and high-impact documentation ecosystem. You will operate as the "Product Manager" for our docs—moving beyond simple task-writing to design a scalable content strategy that guides users from open-source curiosity to enterprise mastery.
Framework Mastery: Implement industry-standard structures like the Diátaxis framework. You will bring order to complexity by clearly separating conceptual guides, tutorials, how-tos, and reference material, ensuring every developer finds exactly what they need in seconds.
The "Golden Path" Onboarding: Lead the consolidation of our onboarding journeys. You will transform our current landscape (spanning 6 different paths) into a singular, high-velocity "Golden Path" that ensures a "Wow" experience for every engineer's first cluster deployment.
Cross-Functional Engineering: Partner closely with DevRel, Engineering, and Product to build strong feedback loops and documentation testing. You’ll establish the contribution guidelines that allow our entire technical team to contribute to a state-of-the-art internal knowledge base.
Disciplined Execution: Manage the lifecycle of versioned, open-source, and platform documentation with a "value over volume" mentality—ensuring our docs are as robust and reliable as the code they describe.

Requirements

• Experience: You have 5+ years in Technical Writing or Developer Documentation, ideally within a high-growth startup where you were the first dedicated hire or played a pivotal role in scaling a doc function.
• Kubernetes Fluency: You have deep, hands-on experience with K8s environments and complex infrastructure (Networking, API Gateways, Bare Metal). You speak "Cloud Native" as a first language.
• Cognitive Flexibility: You are an open-minded professional—willing to abandon legacy documentation habits when presented with data-driven evidence of how modern developers actually consume information.
• Strategic Thinking: You don't just follow a style guide; you anticipate friction points in the user journey and identify complex architectural challenges with innovative content solutions.

Nice To Haves

• Analytical Prowess: A background in using documentation analytics and user feedback loops to track "Time to Hello World" and overall organizational health.
• Unified Documentation Expertise: Experience bridging the gap between open-source community docs and commercial enterprise platforms.
• Modern Tech Mindset: You thrive in environments that reject "manual" static pages and prefer a modern docs-as-code stack where you can solve discovery problems through automation and AI-driven internal knowledge bases.

Responsibilities

• Documentation Architecture & Strategy: Own the ultimate outcome: a cohesive, intuitive, and high-impact documentation ecosystem.
• Operate as the "Product Manager" for our docs—moving beyond simple task-writing to design a scalable content strategy that guides users from open-source curiosity to enterprise mastery.
• Framework Mastery: Implement industry-standard structures like the Diátaxis framework.
• Bring order to complexity by clearly separating conceptual guides, tutorials, how-tos, and reference material, ensuring every developer finds exactly what they need in seconds.
• The "Golden Path" Onboarding: Lead the consolidation of our onboarding journeys.
• Transform our current landscape (spanning 6 different paths) into a singular, high-velocity "Golden Path" that ensures a "Wow" experience for every engineer's first cluster deployment.
• Cross-Functional Engineering: Partner closely with DevRel, Engineering, and Product to build strong feedback loops and documentation testing.
• Establish the contribution guidelines that allow our entire technical team to contribute to a state-of-the-art internal knowledge base.
• Disciplined Execution: Manage the lifecycle of versioned, open-source, and platform documentation with a "value over volume" mentality—ensuring our docs are as robust and reliable as the code they describe.

Benefits

• Competitive Salary: We offer a competitive compensation package, including equity.
• Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).
• Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.
• Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed