Sr. Technical Writer

Oshkosh Corporation•Hagerstown, MD

16h

About The Position

JLG, an Oshkosh company, was founded in 1969 by John L. Grove to address growing safety concerns in the construction industry. Since then, the company has been committed to understanding challenges and delivering innovative solutions to the access market, partnering with customers to provide quality equipment, training opportunities, and trusted support. JLG is a global company, and its products—including mobile elevating work platforms, telehandlers, utility vehicles, and accessories—can be found all over the world. The Technical Writer Sr. role is responsible for developing, writing, and editing content for Operation and Service Manuals, Kit Instructions, and related technical publications in print or electronic media.

Requirements

Bachelor’s Degree in a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

Nice To Haves

Excellent verbal and written communication skills
Ability to communicate with internal and external customers
Customer service oriented and quality focused
Ability to work independently or in a team atmosphere
Ability to organize projects and oversee the activities of others on assignments
Mechanical and spatial aptitude with knowledge of electrical and hydraulic schematics and systems
Prior experience with PTC Windchill, Arbortext, Creo Illustrate, Adobe Framemaker, Acrobat Pro, Photoshop, and CorelDraw
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Experience with CAD, Illustration, or Graphics artwork
Self-starter, flexible, and highly organized with strong analytical skills

Responsibilities

Analyze new products, design changes, and attend product design meetings to determine impact on manuals
Estimate and schedule development time requirements for projects
Coordinate meetings and activities as needed with engineering, service, marketing, and outside suppliers to gather, refine, and validate information to support assigned tasks and responsibilities
Develop, write, and revise operation manual, service manual, kit instruction, and bulletin content using publishing and illustrating software, which adhere to documentation guidelines and templates
Understand bill of material concept
Ability to read and interpret engineering drawings and other related engineering design and manufacturing documentation as required.
Upload manuals into Windchill and create Change Notices to release documentation to onlineexpress.jlg.com and jlg.com.
Review applicable Change Notices (CNs) and determine actions needed
Prepare work for sub-contractors, ensure work is kept to schedule, style, and quality
Coordinate proofing of final copy prior to release
Assist and/or train subordinate technical writers as needed
Oversee others on assigned projects as required
Provide assistance to internal and external customers in the use of operator and service manuals
Develop instructions for accessory and service kits