Sr. Technical Writer, Multichannel Commerce & Fulfillment

Amazon • Seattle, WA

1d

About The Position

Are you excited about enabling merchants to use Amazon-powered solutions to be
wildly successful no matter where they sell? Are you energized by the idea of
shaping how we create and deliver technical content?

Amazon provides commerce and fulfillment capabilities that integrate with sales
channels beyond the Amazon store. The Multichannel Commerce & Fulfillment team
is looking for an experienced technical writer to create best-in-class
documentation for merchants who are selling across channels from
direct-to-consumer sites to social stores to other marketplaces.

You'll play a key role on the team crafting clear, concise, and well-structured
documentation for our solutions and services. You'll bring your experience in
writing technical documentation, and convey complex technical information to
merchants.

You'll craft new and innovative approaches to content development. You'll work
closely with cross-functional teams, including engineers, product managers, UX
designers, solutions architects, and customer success managers, to develop and
maintain a robust library of documentation and resources.

Requirements

• 5+ years of technical writing in a relevant field experience
• Bachelor's degree in Computer Science, English, Technical Writing, or a related field
• Experience using and following a style guide
• Experience using content publishing tools to write, format, manage, and publish technical content on the web
• Experience designing, planning, and delivering content projects
• Have technical writing samples or projects demonstrating past experience and deliverables of technical writing (website, link, reports, portfolio, etc.)

Nice To Haves

• Experience with cloud services
• Experience working with Agile project management methodologies
• Experience working with Git or an equivalent distributed version control system
• Experience writing for developer and technical audiences: blog, product documentation, technical information
• Experience working with XML, reStructuredText, or Markdown-based documentation systems

Responsibilities

• Plan, write, and manage a robust library of clear, comprehensive, merchant-facing documentation, including how-to guides, API documentation, tutorials, release notes, and support content.
• Collaborate with cross-functional teams including engineering, product, UX design, solutions architecture, customer success management, support, marketing, and external partners to understand the functionality of the product and write high-quality documentation that is complete and accurate.
• Define best practices, content standards, and workflows for managing and prioritizing product releases and content updates and ensure consistency for merchant-facing content.
• Innovate on the content development process through tools, techniques, and technology to raise the bar on the merchant experience.
• Collect, collate, and distribute feedback to identify areas of improvement in documentation strategy and influence the roadmap.
• Bring a sharp eye for structure, organization, and merchant experience to write content that is up to date, consistent, and complies with standards across the sites and destinations where we reach our audience.
• Participate in product readiness reviews and roadmap reviews to stay informed and develop plans for feature releases, modifications, and enhancements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level