Sr Technical PM Specialist

HERE Technologies•Chicago, IL

1d•$105,000 - $120,000

About The Position

As a Technical Program Manager, Traffic, you will own the successful delivery, adoption, and ongoing performance of HERE Traffic solutions across strategic and enterprise customers. You will serve as the primary technical and programmatic interface between customers and HERE’s Traffic, Engineering, Product, and Commercial teams. Your mandate is to ensure traffic data, APIs, and services meet customer requirements, scale reliably in production, and continue to deliver measurable business value over time.You will manage complex, multi-stakeholder programs spanning real-time traffic data ingestion, analytics, SLAs, and platform integrations, while actively contributing to customer retention and growth. This role supports customers across multiple industries with a strong emphasis on traffic, location intelligence, and real-time data platforms. Opportunities to pursue PMI / PMP certification are supported. You bring deep experience managing complex, data-driven programs and customer relationships in a technical environment, with the ability to influence outcomes across organizational boundaries.

Requirements

5+ years of experience in technical roles spanning traffic data, location services, data platforms, engineering, or content, combined with customer-facing delivery or pre-sales experience
Proven Technical Program Management experience delivering large-scale, enterprise solutions involving real-time data, APIs, and cross-functional teams
Strong ownership mindset with a track record of building trusted, long-term partnerships with strategic customers
Excellent consultative and advisory skills, with the ability to translate complex traffic and platform concepts into clear business outcomes
Demonstrated ability to lead without authority, influence stakeholders across functions, and manage competing priorities in matrixed organizations
Strong organizational, risk management, and problem-solving skills, with comfort operating at both executive and delivery levels

Responsibilities

Own and execute customer Success and Delivery Plans focused on HERE Traffic products, ensuring adoption, performance, and long-term value realization
Lead large, cross-functional programs involving Traffic Engineering, Data Operations, Product Management, Sales, and external customer teams to deliver launches, migrations, and complex integrations
Act as the Voice of the Customer for Traffic solutions by translating customer requirements, operational issues, and roadmap needs into clear inputs for Product and Engineering
Drive executive-level reviews, escalations, and decision-making for high-impact traffic programs and customer initiatives
Monitor delivery health, SLAs, and risk across customer traffic implementations; proactively identify issues and drive mitigation plans
Identify gaps in traffic delivery processes, methodologies, or tooling and lead continuous improvement initiatives across the customer lifecycle
Partner with Sales and Account Executives to consult customers on improving traffic, navigation, IoT, and location-based service use cases
Serve as the primary technical escalation point for customers, ensuring alignment across internal teams and clarity on scope, timelines, and dependencies
Travel up to 25 percent, domestic and international, to support customer engagements and strategic initiatives as needed