Sr. Technical Communications Specialist

Gallagher•Rolling Meadows, IL

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact Specializes in training programs/courses for internal IT support function professionals as well as employee end-users. Develops and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user systems and software applications. Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, etc.), and conduct training. Develops documentation for custom applications and packaged applications, using a variety of delivery mediums. Develops and monitors metrics for evaluating training course effectiveness. - Delivers, organizes, and provides access to training for new and existing IT and business professional employees - Designs training curricula and content to support training and ongoing learning/troubleshooting CAREER: Applies advanced knowledge of sub-function typically obtained through advanced education and work experience. Responsibilities may include: • Managing products, systems and/or projects/processes, and working independently with limited supervision. • Facing IT function related problems that are sometimes difficult and moderately complex. • Coaching and reviewing the work of lower-level professionals. About You

Requirements

Typically requires a University Degree and minimum 5 years of prior relevant experience, or equivalent experience.

Nice To Haves

Presentation skills
IT & Business acumen
Business and technical writing
Professional development methodologies
Relationship/stakeholder mgmt

Responsibilities

Delivers, organizes, and provides access to training for new and existing IT and business professional employees
Designs training curricula and content to support training and ongoing learning/troubleshooting
Managing products, systems and/or projects/processes, and working independently with limited supervision.
Facing IT function related problems that are sometimes difficult and moderately complex.
Coaching and reviewing the work of lower-level professionals.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program