Technical Communications Specialist

TexasBank•Fort Worth, TX

1d•Onsite

About The Position

The Technical Communications Specialist supports bank-wide learning, communication, and change initiatives through clear, accurate, and well-structured documentation. This role collaborates closely with the Director of Learning & Resource Management and cross-functional teams to translate complex information into user-friendly content while promoting TexasBank’s culture and values. Primary responsibilities include creating procedures, quick reference guides (QRGs), how-to documents, enterprise communications, intranet content, LMS support materials, and compliance messaging. This individual ensures that employees can easily access and understand critical information, supporting adoption of systems, regulatory requirements, and training initiatives. The ideal candidate is an exceptional writer, thrives in a fast-paced environment, and demonstrates strong attention to detail and cultural alignment.

Requirements

Bachelor’s degree in Communications, Technical Writing, Instructional Design, Business, or a related field (or equivalent experience)
2–4 years of experience in technical communication, corporate documentation, training support, or a similar role in a regulated or fast-paced environment
Exceptional written and verbal communication skills with the ability to simplify complex topics
Demonstrated ability to manage multiple priorities and meet tight deadlines
Strong proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, OneNote, OneDrive)
Strong attention to detail and accuracy
Ability to collaborate effectively with cross-functional stakeholders

Nice To Haves

3–5 years of banking or financial services industry experience
Familiarity with content management systems, intranet platforms, and Learning Management Systems (LMS)
Experience translating regulatory or compliance content into practical guidance
Regulatory awareness within a financial or regulated environment
Cultural alignment and storytelling skills to support organizational values
Project and change support experience

Responsibilities

Develop and maintain procedural documents, user guides, job aids, FAQs, QRGs, communication scripts, and training support materials.
Simplify complex or technical information for broad employee audiences across multiple departments.
Review and edit documentation for clarity, tone, grammar, formatting, and alignment with TexasBank brand and values.
Draft enterprise-wide communications for system rollouts, policy updates, and training initiatives.
Communicate compliance-related updates in clear and practical language, ensuring procedural alignment.
Assist the Director with training initiatives, including creating resource materials, reinforcement communications, and post-training support tools.
Develop communication plans and support documentation for launch projects (e.g., LMS, intranet, system upgrades, policy changes).
Participate in system or platform testing (UAT) to ensure resources are accurate and user-ready before launch.
Collect user feedback and incorporate improvements into documentation and training tools.
Assist with intranet content development and upkeep, ensuring accuracy, consistency, and optimal navigation.
Provide support for LMS administration including assignment communications, content updates, and user instructions.
Maintain documentation of updates, version control history, and content tagging standards.
Work alongside SMEs, IT, Compliance, HR, and department leads to gather and validate information.
Assist resource governance efforts by helping standardize documentation formats and naming conventions.
Support adoption strategies by incorporating values and change messaging into all materials.