Sr. Tech Sales Support Specialist, EP

Boston Scientific•Maple Grove, MN

45d•$82,600 - $156,900•Remote

About The Position

Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding current EP products and systems, assisting with troubleshooting, problem solving, and product performance assessments.

Requirements

Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.
Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with Boston Scientific EP field personnel and internal customers.
Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting.
Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule.
Demonstrated adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division.
Ability to work with ambiguity and incomplete information.
Recognizes opportunities for improvement and recommends effective solutions.
Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and healthcare professionals.
Proven success working remotely from a dedicated home office; remote experience preferred.

Nice To Haves

Bachelor's degree in a related clinical or technical discipline.
Experience supporting global teams or cross-functional projects within the medical device or healthcare industry.
Familiarity with complaint-handling systems or CRM databases.
Demonstrated leadership or peer mentorship experience.

Responsibilities

Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday-Friday, for a shift during the hours of 6:30 a.m.-5:00 p.m. CST.
Handle stressful inquiries and situations to ensure positive results.
Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.
Train and support EP personnel via calls, written communications, and field assistance.
Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints.
Maintain proficiency in all current and upcoming products, including investigational studies and industry trends.
Lead, coach, review work, and mentor less experienced or new staff members.
Develop business processes, maintain the knowledge base, and create peer training materials.

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