Sr. Systems Integration Engineer

Axon•Chicago, MA

3d•$111,600 - $170,500•Remote

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life , Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact Prepared is seeking a Sr. Systems Integration Engineer to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments. This role plays a critical part in delivering a seamless, high-quality implementation experience and directly impacts the successful adoption of Prepared’s technology in 911 centers nationwide. As we grow into new product lines and more complex deployments, your technical skill, autonomy, and proactive mindset will help define how we scale our implementation approach.

Requirements

You have direct experience working with public safety systems (e.g., 911 call handling, CAD, radio consoles, logging recorders).
You’ve previously worked in technical field services, implementation, or installation roles with a strong customer-facing component.
You're comfortable traveling up to 30% of the time for on-site deployments.
You work autonomously and own projects end-to-end, proactively identifying and resolving issues.
You thrive in cross-functional environments and enjoy partnering with Engineering and Product to refine new workflows.
You take initiative, communicate clearly, and leave things better than you found them.

Responsibilities

Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.
Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.