SR. SYSTEMS ANALYST (HYBRID-CHARLOTTE, NC)

Compass Group•Charlotte, NC

1d•Hybrid

About The Position

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary:This position will be supporting Canteen, a sector of Compass Group, focused on unattended retail solutions for clients and consumers across the US. This role will be responsible for functional and systems analysis efforts related to enhancements of Canteen’s existing line of business applications.

Requirements

Bachelor’s degree required.
3-5 years of experience in functional analysis role.
On time development of user stories, application requirements, and/or process flow diagrams
Use of various requirements elicitation techniques, such as end user interviews, job shadowing, brainstorming, business process analysis and process flow documentation, facilitation.
Translate business requirements into solution design, in partnership with product owners, architects, and developers.
UI design and/or mockups, with detailed requirements
The ability to work independently and in a team environment.
Creative problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.
Managing conflicting priorities and gaining consensus across multiple user groups
Committed and enthusiastic approach to supporting business customers and end users.
Excellent written and verbal communication skills.
Excellent organizational and time management skills
General understanding of application architecture and technology

Nice To Haves

Experience working in an Agile / Scrum environment.
Formal training or certification in Business Analysis, group facilitation, or project/product management
Experience with Azure DevOps
SQL skills and ability to read stored procedures and understand desired functionality within the SP, parameters, and data flow.
Experience in a technical/system/integrations analyst role

Responsibilities

Work directly with business team members, third party technology vendors, developers, and user community to identify business needs and interpret them as application requirements.
Draft requirements and specifications documentation, complete to signoff and validate deliverables to specifications.
Work on backlog grooming, collaborate with other analyst and developers, along with Product Owner and Business to ensure backlog is populated with the granular stories needed for development.
Function as primary liaison between business and developers to ensure understanding of documented system requirements.
Ensure standards are maintained related to documents and deliverables.
Write and execute functional test scripts and coordinate with other analysts for system integration testing.
Evaluate system deliverables to ensure they are free of defects and meet the quality standards of the department.
Perform analysis and critical thinking required to troubleshoot application-related issues and assist in the resolution.
Learn a very complex business and facilitate projects and decisions across many disparate user groups.