Sr. Systems Administrator (Krieger School of Arts and Sciences - Information Technology)

Johns Hopkins University•Baltimore, MD

4d•Hybrid

About The Position

This position will provide Information Technology support for assigned departments. It will also provide direct support to Krieger's Senior System Engineer overseeing the school’s computational/research computing infrastructure, including physical and virtual Linux servers and clusters. It will lead projects at the department and school levels for the benefit of the larger community. We are seeking a Sr. Systems Administrator who will perform in accordance with institutional policies and standards and be responsible for administration, configuration, scripting, maintenance, performance, implementation, security and support of various departmental and components of enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. The Sr. Systems Administrator will conduct systems performance evaluations, monitoring, patch management and security evaluations. The Sr. Systems Administrator analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and documents the needs so they can be evaluated for solutions. The Sr. Systems Administrator will ensure that all systems environments are maintained in an efficient and cost-effective manner.

Requirements

Bachelor's Degree.
Three years of related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Windows systems management with MS SCCM and Mac management with JAMF Pro.
Familiarity with Linux.
In depth knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems, application software, and hardware, and the interface between client workstations and servers.

Responsibilities

Systems Analysis/Design (Environment/Platform)
Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
Design solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
Install & Configure
Install and configure server hardware and operating systems by following technical documentation to provide a working product.
Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity.
Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.
Maintain & Troubleshoot
Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
Develop scripts and solutions by using departmental standards to automate systems management.
Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Project Collaboration & Lifestyle Participation
Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute and make recommendations to the development of test scenarios.
Other duties as assigned.
Work with researchers to identify and deploy appropriate computing technologies.
Maintain current inventory in KSAS Reftab.
Partner with technologists throughout KSAS IT on projects with school-wide impact.