Sr. System Admin Tier 3- (Richard, Texas)
About The Position
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery. Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions. Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians. Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.
Requirements
- Experience Working for an MSP (5+ years)
- Strong Microsoft Azure experience (5-7+ years)
- Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
- Strong Microsoft server and domain experience (5-7+ years)
- Possess and demonstrate a genuine desire to provide excellent customer service to clients.
- Demonstrate the ability to prioritize and focus on the task at hand.
- Demonstrate the ability to follow through on projects promptly.
- Establish the ability to take initiative independent of direct supervision.
- Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
- Self-motivated with the ability to work in a fast-moving environment.
- Experience working for a Managed Service Provider
- Strong Microsoft Azure experience.
- Strong Microsoft 365, Teams, and SharePoint experience.
- Strong Microsoft server and domain experience.
- Networking experience.
- Diagnostic skills of technical issues.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
Nice To Haves
- IT Certifications- Microsoft Azure, 365, Security .
- IT Certifications- Cisco CCNA, CCNP or ISC2 SSCP, CISSP
- Relevant and current professional IT Certifications, such as: Microsoft Azure, 365, Security.
- Cisco CCNA, CCNP.
- ISC2 SSCP, CISSP.
Responsibilities
- Resolving service tickets quickly and permanently
- Customer Satisfaction: Keeping clients happy.
- Documentation: Developing & updating documentation of systems supported
- Leadership: Taking responsibility for mentoring and developing junior members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
