Sr. Support Analytics Analyst
About The Position
We are seeking a strategic, detail-oriented, and results-driven Support Analytics Analyst to support business intelligence and analytics efforts across Finance, Human Resources, and Customer Support functions. This individual contributor role will play a key part in transforming data into meaningful insights that enhance decision-making, operational efficiency, and organizational alignment. The ideal candidate is highly skilled in Power BI, fluent in SQL and Excel, and experienced in creating reporting tools and dashboards that help stakeholders understand performance, identify trends, and drive improvements. They are curious, analytical, and passionate about enabling data-driven decisions through clarity and collaboration.
Requirements
- Bachelor's degree in finance, information systems, mathematics, business analytics, or a related quantitative field
- 2+ years of experience in analytics, reporting, or business intelligence roles
- Advanced proficiency in Power BI, including DAX, Power Query (M), and dashboard design
- Solid knowledge of SQL and Excel with experience querying large datasets
- Proven ability to synthesize data into compelling stories and business cases
- Strong communication and presentation skills, with a collaborative, growth-led and business-partnering mindset
- Strong communication skills, with the ability to explain data and analysis clearly to both technical and non-technical stakeholders
- Detail & results-oriented, with the ability to manage multiple priorities in a fast-paced, matrixed environment
Nice To Haves
- Experience working with data from HR, Finance, or Customer Support systems is a plus
Responsibilities
- Deliver Business Insights: Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals.
- Dashboard & Reporting Development: Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making.
- Performance Monitoring & KPI Tracking: Support the development and tracking of key performance indicators (KPIs); provide insights to benchmark performance and drive accountability across functional teams.
- Data Management & Integration: Extract, clean, and analyze data using tools such as Google BigQuery and Excel; partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure.
- Cross-Functional Collaboration: Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives.
- Problem Solving & Root Cause Analysis: Analyze data to identify operational issues or improvement areas; conduct root cause analysis and risk assessments to inform solutions.
- Communication & Data Storytelling: Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders.
- Enablement & Governance: Promote data literacy and self-service BI across the organization, ensuring reporting processes are accurate, timely, and aligned with business needs.
- All other duties as assigned
Benefits
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Building Material and Garden Equipment and Supplies Dealers
Number of Employees
5,001-10,000 employees
