Sr. Analyst, Operations Analytics

Prosper•Phoenix, AZ

6d•$104,000 - $135,000

About The Position

The Senior Operations Analyst will help Prosper deliver best-in-category products. You will identify sources of data, analyze data, and identify trends that can be used by the business. You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify KPIs and develop reporting to ensure we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve as a leader amongst the team and partner with Operations, Risk, Legal, Marketing, and Engineering teams to improve processes and deliver against projects.

Requirements

5+ years of experience in an analytical role, preferably working to improve customer experience
2+ years of experience executing projects in a cross-functional setting
Proven communication and collaboration skills; and will take the initiative to contribute beyond basic responsibilities
Ability to effectively translate broad objectives into specific requirements in collaboration with leaders
Intermediate or higher level of expertise writing queries in SQL or BigQuery
Intermediate or higher level of expertise creating statistical models and using tools such as Python or R
Efficiency with data visualization tools, such as Tableau, Looker, etc.
Effective application of analytical techniques, including trend analysis, forecasting, and experiment design
Ability to work effectively and stay connected with remote teams
Bachelor’s degree or four years of relevant work experience in an analytical role
A passion for solving complex problems in operations and an ability to create and execute test plans in a complex/dynamic environmentStrong critical thinking and analytical skills

Responsibilities

Write SQL, perform BigQuery queries to retrieve data, and create datasets and reports for Looker Enterprise
Identify, analyze and interpret trends and patterns in datasets
Partner with stakeholders to understand, determine, create and document business requirements and specifications for required reporting or analysis
Translate business requirements into technical requirements
Anticipate change and provide data-driven analysis, forecasts, insights, tactical plans or solutions/recommendations on complex business problems to stakeholders and business leaders
Provide feedback to departmental leaders on proposed strategies and initiatives to improve business performance
Provide datasets, analytics, and consultation of reporting tools to users and cross-functional teams
Break down data into bite-sized summaries for Operations leadership
Design Key Performance Indicators (KPIs) for each level (i.e., agent, team, enterprise) of the business that are interpretable, actionable, and meaningful
Work cross functionally to shepherd projects from ideation into production through collaboration with Legal, Credit Risk, Operations, Product, and Engineering teams