Sr. Supervisor Tool Facility

Otis Elevator Co. • Florence, SC

1d • Onsite

About The Position

The Tool Facility Supervisor is responsible for leading the planning, staffing, and day-to-day operations of the Tool Facility at the Otis Elevator Florence, SC site. This role oversees a combination of hourly and salaried team members across multiple operational cells and support functions, ensuring tooling is available, compliant, and delivered on schedule to support field installation and maintenance activities. This position requires a hands-on leader with strong mechanical aptitude and an industrial, problem-solving mindset. The ideal candidate is comfortable working with tools, equipment, and machinery, understands how work gets done on the floor, and leads by example. Combining technical versatility with strong leadership skills, this individual is resourceful, solutions-oriented, and able to balance practical technical knowledge with people leadership and operational accountability. The Supervisor is accountable for meeting safety (EH&S), quality, delivery, and cost goals while driving continuous improvement through lean principles, strong people leadership, and effective cross-functional collaboration. This position plays a critical role in enabling field productivity and customer satisfaction.

Requirements

• Proven leadership experience in an industrial, manufacturing, distribution, or tooling environment.
• Strong mechanical aptitude with hands-on experience using tools, equipment, or industrial machinery.
• Practical, industrial mindset with the ability to troubleshoot issues and drive solutions in a fast-paced environment.
• Knowledge of mechanical and electrical repair concepts and field tooling requirements.
• Strong communication, organizational, and people leadership skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Power BI, Word).
• Understanding of lean manufacturing principles and continuous improvement.
• Forklift Certification.
• AA/AS degree with 5+ years of relevant experience.

Responsibilities

• Lead daily Tool Facility operations, including planning, scheduling, staffing, and workflow management across multiple cells.
• Provide hands-on operational leadership, supporting the team in resolving tooling, equipment, and process challenges as they arise.
• Monitor and manage field tool orders and schedules to ensure on-time delivery, availability, and readiness.
• Own and track key performance indicators (safety, quality, delivery, cost, productivity, and inventory).
• Ensure tooling meets quality, calibration, safety, and compliance requirements.
• Identify, troubleshoot, and resolve operational issues impacting deliveries, commitments, or tool readiness.
• Support new product introductions, tooling changes, and operational transitions.
• Lead, coach, and motivate hourly and salaried team members through clear expectations and visible, hands-on leadership.
• Lead by example on the floor, demonstrating safe work practices, mechanical awareness, and operational discipline.
• Provide ongoing feedback, performance management, and accountability.
• Support training and skill development, including technical, safety, and standard work competencies.
• Foster a positive, engaged, and safety-focused team culture rooted in ownership and continuous improvement.
• Ensure compliance with all EH&S, OSHA, and Otis safety and quality standards.
• Actively lead safety initiatives, audits, and corrective actions.
• Maintain standard work, documentation, and audit readiness across the Tool Facility.
• Drive lean principles including 5S, standard work, visual management, and waste reduction.
• Identify opportunities for process, layout, and tooling improvements that improve safety, efficiency, and quality.
• Champion continuous improvement through team engagement and problem-solving.
• Partner effectively with Materials, Purchasing, Engineering, Logistics, Finance, HR, EH&S, and IT.
• Support customer service needs and online tool ordering systems.
• Communicate clearly with stakeholders to align priorities and execution.

Benefits

• Opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program (sponsors colleagues to pursue degrees or certification programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees