Sr. Strategic Relationship Manager II

Blackhawk Network

13d • Remote

About The Position

Our Strategic Relationship Managers are responsible for partnering with our U.S. and Canada Video Game card partners, to help them successfully adopt our products and, in turn, ensure they meet their business goals. Strategic Relationship Managers partner with existing clients to develop and grow new business opportunities by introducing innovative and/or underutilized Blackhawk capabilities. They also ensure quality service to assigned clients by providing ongoing support, analyzing account and market trends, and identifying additional revenue opportunities. Collaborating closely with our cross-functional shared services teams and most closely with our Operations team member, who handles many of the day-to-day operational client requests.
Blackhawk Network is seeking a Strategic Relationship Manager to support our existing and new Blackhawk platform customers in the video game category, as part of our larger global gaming team. The needs of the customers in your portfolio may be complex and strategic in nature, requiring a high degree of product and service customization. You will work cross-functionally and directly to onboard new customers; upsell and cross-sell to existing customers; plan and promote marketing campaigns; anticipate strategic client needs; manage day-to-day operational tasks, projects, and reporting needs; and keep up-to-date records of all contractual business terms. You will meet with your customers regularly and quarterly for Strategic Business Reviews. As the Strategic Relationship Manager, you will take ownership and responsibility for managing a superior customer experience, serving as an advocate and steward of your video game customers’ long-term success, growth, and profitability through the sale of gift cards in third-party distributors.

Requirements

• Bachelor’s Degree, preferably in Business, Sales & Marketing, or related degree
• Minimum of 12 years’ experience in a customer-facing role such as Strategic Relationship Manager, Account Manager, Sales, or Professional Services, with a demonstrated track record of success
• Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
• Experience with consumer-facing, web-based products and services, digital marketing, and/or eCommerce experience is highly preferred
• Understanding of video game industry, brands and related product differences (i.e. cash value gift cards, subscription gift cards, and code to content gift cards for specific games or add-on content for a game).
• Must stay current on video game industry trends, news, and consumer behaviors by any available means.
• Excellent verbal, written, and presentation skills; able to use good judgment in communications with clients and across multiple departments: Engineering, Finance, Customer Service, Marketing, Business Development, Sales.
• Ability to manage multiple tasks, projects, and clients in parallel
• Strong organization, prioritization, and time management skills, with strong attention to details
• Sales acumen with the ability to influence clients to invest in promotions, marketing and new products/services
• Ability to effectively explore customers’ underlying issues and needs that suggest broader solutions; maximizing the productiveness of sales interactions by building on customer cues to gain commitment to products, services, and solutions; articulating and promoting a path forward.
• Aptitude to grasp the complexity of Blackhawk platform: the consumer-facing, client-facing, and Blackhawk-facing portals and how they interface with external, client, and third-party systems
• Demonstrated willingness to work as a member of a team and interface appropriately and effectively to accomplish departmental goals and objectives
• Strong customer service skills with a client-focused orientation
• High degree of initiative and keen sense of urgency
• Proficiency in Microsoft Office tools; PowerPoint, Excel, etc.
• Requires up to 15% travel
• We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Nice To Haves

• Prefer an active video game player, preferably on console platforms, with PC and mobile a plus

Responsibilities

• Manage the U.S. and Canada Video Game card partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments.
• Build and maintain deep and wide relationships, including executive level relationships, within your portfolio of Blackhawk clients, continually adding value and services to your existing accounts.
• Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs.
• Cross-sell and upsell value-added products and services to clients, including other products and promotional marketing events.
• Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services .
• Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations, beginning as early as June of each year.
• Drive revenue growth, profitability goals, and performance targets for clients in your portfolio.
• Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Coordinate across internal teams to support clients and their growth.
• Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support.
• Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution.
• Analyze client performance and industry data to provide valuable insights to your customers.
• Manage the customer renewal process, provide renewal quoting, and revenue retention of assigned accounts.

Benefits

• Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and paid time off for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level