SR. STRATEGIC ACCOUNT ANALYST - REMOTE

Compass Group

2d•$70,000 - $80,000•Remote

About The Position

This is a hybrid role of analytical dashboards / analytics to leverage insights into actionable outcomes for financial growth and management of strategic members with oversight by Account Management leadership. Also to include overarching strategic projects.

Requirements

Bachelor’s degree or equivalent work experience required.
3+ years of experience in account management support or customer success; Distribution and/or Foodservice experience preferred.
Effective written & verbal communication skills
Project Management skills / experience
Detail-oriented and analytical problem-solving skills.
Knowledge of Microsoft Excel, PowerBI, Word & PowerPoint required.
Up to 10% Travel Annually

Nice To Haves

Distribution and/or Foodservice experience

Responsibilities

Supports and prepares key business analysis to assist decision making processes.
Prepare ad hoc financial analysis and special projects to support continued growth of business.
Formulate new methodologies to drive efficiencies in reporting and analysis.
Utilize support tools to identify opportunities to increase program participation.
Ability to not only interpret data but deliver insights to members in conjunction with the account management team.
Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
Leverages a good understanding of broader company services and offerings.
Participates in internal activities and initiatives designed to improve the customer experience.
Works with external customers to resolve moderately complex day-to-day issues and direct them to appropriate resources.
Supports customers in addressing moderately complex operational and technical issues and ensuring requests are executed.
Applies intermediate problem-solving skills, experience, and judgement to analyze information.
Uses communication skills to deliver high quality service to assigned channel customer base.
Monitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member.