Sr. Staff Customer and Product Quality Engineer

ZT Systems•Secaucus, NJ

13d•Onsite

About The Position

The Sr. Staff Customer and Product Quality Engineering works with both our customers and internal teams seamlessly from NPI (New Product Introduction) to high-volume mass production hyperscale / AI Server Systems for global marquee customers. Reporting to Sr. Manager of Product and Customer Quality, the Sr Staff CQE/PQE will act as an escalation point for our customer and lead our customer quality and product quality engineers who serve as the customer’s advocate in driving resolution of issues and continuous improvement. The team is responsible for resolving customer quality issues and ensuring our customer is delighted, while root causing the problem and corrective action to its source including design, process, materials/suppliers, and/or test.

Requirements

An Engineering BS degree in Electrical, Mechanical, Industrial, or similar field and 8+ years of experience, preferably in the Computer or Electronic Manufacturing industries (alternatively an MS and 6 + years experience).
Track both internal and external customer quality issues across multi-functional teams including Quality, Engineering, Procurement, Manufacturing, and Suppliers to timely and meaningful resolutions.
Must be capable of effectively interfacing at all levels of the organization including the executive level both internally and with the customer
Strong leadership skills with proven ability to drive complex issues to closure in a timely manner and clearly communicate status updates and the results
Manage quality issue diagnosis, root-cause determination, and the implementation of corrective and preventive actions with the appropriate team(s)
Review failure analysis and corrective action reports through well-managed customer-facing communications
Communicate customer feedback regarding quality and reliability performance against customer requirements and help the company incorporate into our strategic goals
Project planning and leadership experience
Possess relationship management abilities; strong customer-facing skills
Demonstrated success working in dynamic organization while leading a team through objectives with multiple priority levels
Experience in leading and mentoring less-experienced team members
Excellent data diagnostic & analytical skills
Knowledge of database/reporting systems, strong Excel skills

Nice To Haves

Experience /certification in Lean / Six Sigma is strongly desired
Experience in working within a global organization is a plus
Experience creating win-win scenarios with multiple stakeholders/interests to gain buy-in to meet quality objectives

Responsibilities

Interface with key customers and suppliers to ensure customer satisfaction and customer scorecard expectations are met
Provide day-to-day guidance and escalation points to customer and product quality engineers
Successfully drive resolution of customer issues within agreed-upon service level agreement
Mitigation of quality issues that impact the customer and internal operations
Identify systematic/process improvements involving customer quality excursions by working with multiple cross-functional teams including manufacturing, supplier, and design/sustaining engineering
Strive to build a continuous improvement mentality to develop and ensure a data-driven proactive quality culture
Work with customers to clearly define factory build report expectations including frequency of reports, expected data, and response to excursions
Host quality-related customer visits and audits
Be an advocate for the customer through excellent knowledge of ZT manufacturing process, timely follow through, and customer focus

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs-
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about