Sr Specialty Claims Consultant-Employment Practices Liability

Hanover Insurance Group, Inc.•Itasca, IL

55d•Remote

About The Position

Our claims team is currently seeking a Sr. Specialty Claims Consultant to join our growing team. This position can be fully remote or at one of claims office locations. This is a Full Time/Exempt. Position Overview: Fully responsible for the investigation, evaluation, negotiation, and resolution of specialty claims which are the most complex in coverage and represent the company's largest damage exposures. The claims could originate anywhere in the country and require a high level of technical oversight to many professionals throughout the country. Claim types include Directors and Officers Liability, Employment Practices Liability, and Fiduciary Liability related to private companies, non-profit entities, condo/homeowner associations, and financial institutions. In this role you will: Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits May be involved in the oversight of technical work of other Liability Adjusters Will be involved in the direct handling of our most complex claims Exercise strong litigation management and litigation avoidance techniques to minimize legal spend Provide exceptional customer service to both internal and external partners, including Insureds, Agents, and Underwriters Make meaningful and timely reserve decisions within reporting framework Interpret and execute strategies of higher level management May publish white papers to set companywide policy on handling of certain large losses and/or work on special projects Accountable for making decisions that impact the short-term and long-term results of the company Work with product management to enhance Line of Business loss results

Requirements

Typically has 8-10 years management/professional liability experience
Bachelor's degree or equivalent experience.
Dedicated to meeting the expectations and requirements of internal and external customers
Makes decisions in an informed, confident, and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrates ability to win concessions without damaging relationships
Demonstrates strong written and verbal communication skills
Promotes and facilitates free and open communication
Understanding of applicable statutes regulations and case law
Thinks critically and anticipates recognizes identifies and develops solutions to problems in a timely manner
Easily adapts to new or different changing situations requirements or priorities
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision
Proficient in MS Office Excel Word Internet etc.
Proficient using Claims systems (i.e. Guidewire, CSS, PMS, etc.)
Ability to use a personal computer and other standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work hours in excess of 40 hours per week
Ability to work in a fast paced changing or stressful environment
Ability to perform work in a noisy/loud work environment
Ability to operate a motor vehicle

Responsibilities

investigation
evaluation
negotiation
resolution of specialty claims
Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits
May be involved in the oversight of technical work of other Liability Adjusters
Will be involved in the direct handling of our most complex claims
Exercise strong litigation management and litigation avoidance techniques to minimize legal spend
Provide exceptional customer service to both internal and external partners, including Insureds, Agents, and Underwriters
Make meaningful and timely reserve decisions within reporting framework
Interpret and execute strategies of higher level management
May publish white papers to set companywide policy on handling of certain large losses and/or work on special projects
Accountable for making decisions that impact the short-term and long-term results of the company
Work with product management to enhance Line of Business loss results