Sr. Specialist, Sales Resource

Baxter•Charleston, SC

65d•Hybrid

About The Position

As the Sr. Specialist, Sales Resource you are to serve as the key link between our field sales team and internal commercial operations. In this role, you'll help drive sales success by ensuring smooth quote creation, order processing, and cross-functional coordination! This is a full-time hybrid role with the standard working hours of Monday through Friday, 8am-5pm. The hybrid model includes working from home two days a week while reporting to the Charleston, SC office three days a week. Candidates must be local to the area and able to meet these in-office requirements.

Requirements

Knowledge in SAP
Proficient in Microsoft Word, Excel, Salesforce.com
Experience with quote generation and order processing tools
Excellent verbal and written communication skills
Proven creative problem-solving skills
Strong attention to detail
Solid interpersonal and time management skills
High School Diploma; Associates Degree or equivalent experience preferred
3 years of customer service experience, ideally in a sales support or operations role

Responsibilities

Quote Creation - Create and distribute product quotes to sales reps.
Order entry for Infrastructure projects.
Infrastructure Order management - follow up on orders, update dates and products when needed.
Liaison with a variety of functions as needed - Product Managers, Order Expedite Team, Planning, Shipping, and others at all plants, to ensure orders meet expectations.
Communicate key order changes to the appropriate field team members.
Resolve alternative solutions to accommodate various requests from field using knowledge of system and processes when applicable.
Partner with cross functional teams when order has specified delivery date outside of normal lead times to expedite when needed.
Partner with Operations and Production Planning as appropriate.
Research Contract Pricing, SKU's, Promotional Pricing, and other quote details.
Communicate GPO contract quotes and terms and follow up with Contract Admin team as needed on master data.
Provide details on product promotions and facilitate credit returns.
New hire training as required.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

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