Sr. Specialist, HOA /Compliance

Resicap Payroll, LLC•Atlanta, GA

19d

About The Position

Direct the day-to-day HOA/Compliance activities and oversee team members. Reports to: Property Compliance Manager JOB RESPONSIBILITIES Primary Ensure all rental properties remain in full compliance with HOA covenants, rules, and architectural guidelines. Serve as the primary liaison between the homeowner and HOA boards, responding to notices, inquiries, and compliance requests. Coordinate corrective actions promptly when issues arise, working with tenants and vendors as needed. Review and interpret HOA governing documents for each property, track updates and rule changes. Handle all tenant-related communications regarding HOA rules, tenant approvals, amenity access, parking, and community standards. Submit architectural requests or approvals on behalf of the homeowner when modifications are needed. Maintain organized documentation of communication, violations, approvals, and compliance deadlines. Track and pay and/or negotiate HOA dues, assessments, violation fines, or special fees on behalf of the property owner (if applicable). Support smooth move-in and move-out processes by ensuring tenants understand HOA expectations. Secondary Work with members of the team to develop workflow processes for all services across Compliance Assign and distribute tasks and reports Run reports to ensure aged actions are being addressed timely manner Train and develop team members Understand and be able to assist with the daily activities of Compliance, which will include (Municipal, Registrations, Title, Tax) Act and assist as the point of contact for Vendors Schedule and facilitate team meetings Foster and build positive relationships within the team; vendors; and others Handle escalated matters Coordinate with counsel to develop a winning strategy to mitigate assessments and fines. Draft, edit, and prepare correspondence, reports, and other material using word processing, spreadsheets, and/or databases. Assist with all other duties as needed REQUIREMENTS & QUALIFICATIONS Experience Leading a Team 3 years minimum experience in handling Association, Municipal Code/Permit Matters, and Tax Research and Payments Experience in property management, real estate, or HOA coordination preferred. Advanced working knowledge of Microsoft Office suite, including expertise in Excel and/or Smartsheets. (Knowing how to manipulate data) Client and resident focused Understand legal documents and how they relate to title Positive attitude with a commitment to excellence and achieving goals Must be a team player, reliable, and organized. Must be professional, energetic, and positive. Must have excellent verbal and written communication skills. Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management Ability to perform at a high level of efficiency and productivity Results-oriented and problem-solving are essential.

Requirements

Experience Leading a Team
3 years minimum experience in handling Association, Municipal Code/Permit Matters, and Tax Research and Payments
Experience in property management, real estate, or HOA coordination preferred.
Advanced working knowledge of Microsoft Office suite, including expertise in Excel and/or Smartsheets. (Knowing how to manipulate data)
Client and resident focused
Understand legal documents and how they relate to title
Positive attitude with a commitment to excellence and achieving goals
Must be a team player, reliable, and organized.
Must be professional, energetic, and positive.
Must have excellent verbal and written communication skills.
Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
Ability to perform at a high level of efficiency and productivity
Results-oriented and problem-solving are essential.

Nice To Haves

Experience in property management, real estate, or HOA coordination preferred.

Responsibilities

Ensure all rental properties remain in full compliance with HOA covenants, rules, and architectural guidelines.
Serve as the primary liaison between the homeowner and HOA boards, responding to notices, inquiries, and compliance requests.
Coordinate corrective actions promptly when issues arise, working with tenants and vendors as needed.
Review and interpret HOA governing documents for each property, track updates and rule changes.
Handle all tenant-related communications regarding HOA rules, tenant approvals, amenity access, parking, and community standards.
Submit architectural requests or approvals on behalf of the homeowner when modifications are needed.
Maintain organized documentation of communication, violations, approvals, and compliance deadlines.
Track and pay and/or negotiate HOA dues, assessments, violation fines, or special fees on behalf of the property owner (if applicable).
Support smooth move-in and move-out processes by ensuring tenants understand HOA expectations.
Work with members of the team to develop workflow processes for all services across Compliance
Assign and distribute tasks and reports
Run reports to ensure aged actions are being addressed timely manner
Train and develop team members
Understand and be able to assist with the daily activities of Compliance, which will include (Municipal, Registrations, Title, Tax)
Act and assist as the point of contact for Vendors
Schedule and facilitate team meetings
Foster and build positive relationships within the team; vendors; and others
Handle escalated matters
Coordinate with counsel to develop a winning strategy to mitigate assessments and fines.
Draft, edit, and prepare correspondence, reports, and other material using word processing, spreadsheets, and/or databases.
Assist with all other duties as needed