Sr. Solutions Engineer

LogicMonitor•Austin, TX

12d•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are is seeking a Senior Solutions Engineer to lead the delivery of our most advanced technical solutions. As a vital member of the Professional Services team, you’ll work directly with customers while collaborating closely with Customer Success Management, Tech Support, and Training teams. In this role, you'll tackle our most challenging projects, support enterprise customers with innovative solutions, and drive key internal initiatives to elevate our service excellence. Here's a closer look at this key role:

Requirements

Bachelor's degree in Computer Science or a related field, or equivalent experience.
4+ years of software development experience in commercial or enterprise environments.
3+ years of hands-on development using Python, Go, Java, or JavaScript.
Strong grasp of programming concepts and effective debugging techniques.
Robust knowledge of modern web architectures, microservices, and APIs.
Familiarity with AWS services and other cloud platforms.

Responsibilities

Lead Complex Deployments: Spearhead large-scale, intricate Professional Services engagements to ensure seamless execution.
Drive Product Enhancements: Identify product gaps, feature requests, and issues, and communicate these insights to Product and Development teams.
Deploy Custom Integrations: Implement tailored integrations using REST APIs to extend functionality within and beyond the LogicMonitor platform.
Advocate Best Practices: Share technical best practices and lessons learned with peers to elevate team performance.
Stay Informed: Continuously monitor new product features, updates, and enhancements by leveraging internal resources.
Collaborate on Scoping: Serve as a key sounding board for Solutions Architects during the scoping of complex customer engagements.
Plan Iteratively: Prioritize and schedule deliverables using an iterative development approach to ensure agile execution.
Design & Implement Solutions: Create, document, code, and test technical solutions for new tools, automations, or system enhancements.
Agile Execution: Implement solutions following agile software development methodologies for rapid, high-quality delivery.
Customer-Centric Automation: Translate customer requirements into automation products that support the growth of Professional Services.
Envision System Enhancements: Analyze business requirements to conceptualize and new system features and functionalities.
Troubleshoot & Resolve: Diagnose and resolve automation or application issues to maintain optimal performance.
Mentor & Educate: Guide team members on advanced scripting concepts, including Big O notation, multi-threading, cookie management, and data caching.