Sr. Solutions Engineer

Comcast•Town of Riverhead, NY

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Responsible for providing subject matter expertise on the design and implementation of complex ad-serving platforms that enable customers to stream, track and monetize their content online including, new customer deployments, expansion projects and internal initiatives. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network solutions and configuration design. Works closely with sales executives on presentations and the technical design of new sales. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Ensure the technical execution of high-impact client initiatives Design, implement, and document business and technical solutions for new prospects Translate business requirements into actionable technical plans Understand and advise on media monetization strategies to address client pain points Resolve major escalations and guide product use case expansions Act as a liaison between Account, Product, and Engineering teams for ongoing support Deliver training to internal teams and occasionally to clients and partners Provide timely technical support for escalated issues from the Global Support team Proactively support multiple regional clients in collaboration with account and revenue stakeholders Communicate technical concepts clearly to both technical and non-technical audiences—from developers to executives Apply working knowledge of web and mobile technologies (e.g., HTTP, streaming protocols like HLS/DASH) and industry standards (e.g., VAST, VMAP, OpenRTB) Utilize scripting and database languages (e.g., PHP, Python, JavaScript, SQL) to support troubleshooting and solution design Leverage data and BI platforms (e.g., Snowflake, BigQuery) to inform client strategies and internal reporting

Requirements

2+ years of experience in AdTech, MarTech, or a related field
Strong understanding of programmatic ad serving workflows, especially on the sell-side
Proven experience in technical roles with significant client-facing responsibilities
Ability to work independently across local and globally distributed teams
Excellent communication skills—able to explain technical solutions to both technical and non-technical audiences
Strong time management and prioritization skills
Prior experience within the programmatic video supply chain, ideally with SSP or Ad Serving platforms
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Responsibilities

Ensure the technical execution of high-impact client initiatives
Design, implement, and document business and technical solutions for new prospects
Translate business requirements into actionable technical plans
Understand and advise on media monetization strategies to address client pain points
Resolve major escalations and guide product use case expansions
Act as a liaison between Account, Product, and Engineering teams for ongoing support
Deliver training to internal teams and occasionally to clients and partners
Provide timely technical support for escalated issues from the Global Support team
Proactively support multiple regional clients in collaboration with account and revenue stakeholders
Communicate technical concepts clearly to both technical and non-technical audiences—from developers to executives
Apply working knowledge of web and mobile technologies (e.g., HTTP, streaming protocols like HLS/DASH) and industry standards (e.g., VAST, VMAP, OpenRTB)
Utilize scripting and database languages (e.g., PHP, Python, JavaScript, SQL) to support troubleshooting and solution design
Leverage data and BI platforms (e.g., Snowflake, BigQuery) to inform client strategies and internal reporting