Sr. Solutions Architect

Kobie Marketing•Indianapolis, IN

30d•Remote

About The Position

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely . We understand the importance of work-life balance and support our team with: · Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits here . Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. About the team and what we'll build together The SA (Solutions Architect) acts as a Kobie SME, investigating client needs through a loyalty lens. They can visualize and articulate client needs, at the intersection of client desired outcomes and Kobie capabilities. They communicate desired client outcomes clearly across workstreams to ensure project success as the enterprise-wide "connective tissue" for a project. During a project, they set the tone for, and manage direction of, the client business solution as they align the team to the associated project scope. How you will make an impact An "average" day may include: partnering with clients and client teams to define a solution and associated scope; championing that scope to internal teams for everyone to rally around, supporting solution questions from team members; gathering core requirements for new business; providing general RFP support (answer questions on tech/products, services); leading product demonstrations for clients and/or prospects Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments Serves as a SME/Mentor for other teammates Expected Service to Kobie's Internal Stakeholders includes Translate client and product requirements into system and process solution designs Represent the voice of the business and the vision of the product as part of the pre-sales, implementation and delivery teams Assist in release planning to highlight milestone releases for Epics and Features Work with QA to create and execute test plans to validate functional requirements Core competences expected at this level of leadership within Kobie Ability to architect solutions for multiple client systems encompassing multiple industry domains Plan and participate deliver product demonstrations Able to thrive in a fast paced, deadline driven environment Provide product demonstrations of implementations to clients and stakeholders Provide solution guidance throughout new client implementations Handles critical conversations with staff, peers, and clients Prepares materials for new business presentations, able to speak and write with a professional tone Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives Effectively negotiates and coordinates delivery with other groups Takes decisive action to achieve group and individual goals Supports accountability for work fully or partially produced by their team Able to stand in for other group leaders when needed Communicates in a way that makes an impact and persuades their intended audiences

Requirements

5-7+ years' experience in understanding client business requirements, solution design, sales support, CX/UX, delivery within a technology environment
3-5+ years of one or more of these competencies: Software Implementation Support Technical Project Direction Pre-sales Engineering
Significant cross-functional client delivery capabilities (ability to understand multiple workstream dependencies across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all project work streams
Working understanding of multiple delivery methodologies (Agile/scrum, waterfall, iterative)

Nice To Haves

Notable experience in loyalty marketing sector, preferred
Significant experience in retail, financial services, or T&H sector(s), preferred
MarTech Experience preferred
CX/UX Background preferred

Responsibilities

partnering with clients and client teams to define a solution and associated scope
championing that scope to internal teams for everyone to rally around
supporting solution questions from team members
gathering core requirements for new business
providing general RFP support (answer questions on tech/products, services)
leading product demonstrations for clients and/or prospects
Create technical solutions, encompassing the complete system with documentation of all integration points (generally for a single client system), while demonstrating awareness of key business functions and corresponding technical strategy benefits, risks, and costs that impact the business
Actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines
Proactively communicate and clarify business requirements to all functional groups to ensure the solution meets the business objectives
Propose and lead the implementation or improvement of innovative and repeatable approaches, methods, processes, or technologies that can be adopted by your team and other departments
Serves as a SME/Mentor for other teammates
Translate client and product requirements into system and process solution designs
Represent the voice of the business and the vision of the product as part of the pre-sales, implementation and delivery teams
Assist in release planning to highlight milestone releases for Epics and Features
Work with QA to create and execute test plans to validate functional requirements
Ability to architect solutions for multiple client systems encompassing multiple industry domains
Plan and participate deliver product demonstrations
Able to thrive in a fast paced, deadline driven environment
Provide product demonstrations of implementations to clients and stakeholders
Provide solution guidance throughout new client implementations
Handles critical conversations with staff, peers, and clients
Prepares materials for new business presentations, able to speak and write with a professional tone
Develops goals for their working group and skill group that are measurable and aligned with company goals and objectives
Effectively negotiates and coordinates delivery with other groups
Takes decisive action to achieve group and individual goals
Supports accountability for work fully or partially produced by their team
Able to stand in for other group leaders when needed
Communicates in a way that makes an impact and persuades their intended audiences

Benefits

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being

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