Sr Solutions Architect
About The Position
Hybrid-remote opportunity for candidates geographically located in or near, Northern Virginia, Maryland, or D.C. As a Senior Solutions Architect, you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there. Your Impact The essential functions of this position include: Provide technical expertise to sales teams and customers on designated solution focus area Establish credibility and trusted advisor status with ePlus’ sales team and customers Conduct customer facing presentations on ePlus’ core competencies and technical solution offerings for assigned accounts and focus areas Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development Complete and author technical sections for RFP/RFI/RFQ responses Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus’ recommended solution Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs) Develop and finalize solution proposal and/or presentation of recommended solutions Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, project planning and solution design Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution Assist in developing a get well plan, as appropriate Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc. Propose ideas and solutions to help improve functional areas Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc. Participate in recurring presales engineering team calls Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
Requirements
- College degree or applicable work experience
- 3+ years of experience in designing or implementing complex IT solutions
- IP networking – topology design concepts, foundational switching and routing, etc.
- Modern technology infrastructure (compute, storage, networking, data protection, etc.)
- Data and network security fundamentals
- Tools and processes for infrastructure provisioning and operational automation
- Ability to manage multiple priorities with numerous daily demands for your time
- Professional demeanor with persistent customer service focus
- Excellent oral, written and presentation skills with a strong attention to detail
- Ability to manage multiple priorities with numerous daily demands for your time
- Professional demeanor with persistent customer service focus
Nice To Haves
- 2+ years of experience in OEM/VAR presales engineering preferred
- 2+ years of experience scoping and selling professional and managed services preferred
- Certifications in applicable technologies or disciplines strongly preferred
- Experience in human workforce management preferred
Responsibilities
- Provide technical expertise to sales teams and customers on designated solution focus area
- Establish credibility and trusted advisor status with ePlus’ sales team and customers
- Conduct customer facing presentations on ePlus’ core competencies and technical solution offerings for assigned accounts and focus areas
- Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
- Complete and author technical sections for RFP/RFI/RFQ responses
- Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus’ recommended solution
- Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
- Develop and finalize solution proposal and/or presentation of recommended solutions
- Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, project planning and solution design
- Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
- Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams
- Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant
- Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
- Assist in developing a get well plan, as appropriate
- Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment
- Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area
- Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.
- Propose ideas and solutions to help improve functional areas
- Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
- Participate in recurring presales engineering team calls
- Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
- Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
- Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
Benefits
- ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
- Details of participation in these benefit plans will be provided if an offer of employment is extended.
- ePlus Benefits highlights can be viewed here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
