Sr. Solution Adoption Consultant

Waystar • Atlanta, GA

41d

About The Position

The Sr. Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

Requirements

• Bachelor' s degree is required, Masters preferred
• 7+ years of healthcare or healthcare system experience preferred
• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
• Exceptional ability to learn new technologies and terminology quickly
• Strength discussing both complex technical information and general revenue cycle operations
• Ability to translate complex concepts into easy-to-follow process descriptions
• Experience establishing and maintaining trusted relationships with all levels of client organizations
• Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results
• Exceptional critical thinking and analytical skills
• Demonstrated problem solving and decision-making process
• Proficient in research investigation
• Excellent written and verbal communication skills
• Ability to travel 30-50% of the time
• Strong leadership skills
• Works well independently

Nice To Haves

• Healthcare IT/Operations experience preferred. Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian, nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors.

Responsibilities

• Works on complex client assignments, requiring independent design work and analysis, in depth RCM and product knowledge.
• Design and execute on work/data analysis
• Drive next steps and priorities
• Present creative solutions on top of identifying problems
• Leads external and internal meetings
• Brings problems to resolution
• Maintain regular communication with client, vendor, team members and team leaders regarding project issues, risks, and needs
• Translate client and business feedback into actionable information
• Identify, research, and make decisions based on day-to-day and complex client problems
• Develop detailed technical and process-related documentation related to environment-specific product design and configuration
• Classify problems as system, training, or process and recommend appropriate corrections
• Lead testing to ensure the solution performs as designed
• Lead client training sessions
• Attend discovery and project kick off visits with client; to understand project requirements
• Participate in weekly project status meetings with the Project Manager
• Serve as a mentor for client adoption consultants
• Assume certain training responsibilities for the Client Adoption Team
• Take a lead consultant role on projects that require more than one consultant

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees