Manager, Solution Adoption

Waystar • Atlanta, GA

7d

About The Position

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants who are accountable for managing the on-boarding experience for new and existing clients. The goal of the position is to ensure client satisfaction and predictable results.

Requirements

• 4+ years working/managing primarily in Patient Access/Authorization processes.
• Thorough understanding of steps involved in obtaining prior authorizations from payer sites, and understanding and intepreting EDI responses from payers
• Proven leadership and issue resolution abilities
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
• HIPAA regulation knowledge
• Healthcare terminology
• Proficient with Microsoft Office Suite
• Good written and oral communication skills; team player
• Experience with EDI and/or healthcare transactions desired
• Ability to travel up to 50%

Nice To Haves

• Experience with Epic, Meditech EMR
• Experience with Front End Revenue Cycle processes and solutions to support these efforts
• Experience with Epic or Cerner EMR
• Experience with Recondo Technology Authorization suite
• Payer Benefit Plans
• Payer / Hospital Contracts
• Healthcare code sets
• Obtaining prior authorizations from payer sites
• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS

Responsibilities

• Partner with sales team to support acquisition of enterprise accounts
• Deliver on-boarding experiences that lead to lifetime clients
• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast
• Develop a bench of individual performers to support our aggressive growth plans
• Understand and support the client project success criteria and metrics
• Conduct weekly team meetings
• Attend to Enterprise team's emergency requests when necessary
• Proactively contact clients to keep satisfaction at a high level
• Act as a motivator to keep the morale up among team members
• Oversee and manage all aspects of the solution adoption process
• Coordinate Waystar project team resources and deliverables
• Proactively identify and execute on opportunities for process improvements
• Develop training programs to onboard new consultants and expand the skills of the existing consultants.
• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients
• Other duties as assigned

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager