Sr. ServiceNow Engineer
About The Position
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The Sr. ServiceNow Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Requirements
- 2+ years of design, development, testing and support experience with ServiceNow
- Ability to use AI tools for development and day to day activities.
- Strong development experience with JavaScript, Python and Java
- AI‑assisted development: Proficient with GitHub Copilot (or similar) to accelerate coding/tasks; applies responsible use (prompt hygiene, privacy) and reviews AI output critically.
- Experience developing solutions in AWS cloud
- Experience with database development (Oracle/MySQL/Sybase)
- Experience developing web service integrations (SOAP / RESTful)
- Experience with HTML and CSS
- Experience with scripting languages (Perl/Python/Shell)
- Experience with DevOps
- Strong project management and team leadership skills
Nice To Haves
- Bachelor's degree in computer science and engineering
- 5+ years software development experience
- 5+ years of design, development, testing and support experience with ServiceNow
- LLM integration: Implementing AI features and ServiceNow Generative AI (e.g., Now Assist/GenAI Controller) features ; designs prompts, function/tool calling, and guardrails
- ServiceNow, AWS Cloud and Machine Learning certifications
- Strong design, development, testing and support experience preferably with ServiceNow
- Experience with scripting languages (Perl/Python/Shell) and HTML / CSS
- Experience with DevOps
- Strong written and oral communication skills
- Self-driven individual with ability to take initiative, demonstrate accountability, and assume responsibility
- Ability to operate and work independently with minimal guidance and supervision
- Comfortable working in a fast-paced Agile-based team development environment
- Able to learn quickly and master new technical and business areas
Responsibilities
- Design, develop and test ServiceNow Applications using OOTB modules including but not limited to ITSM, Service Catalog, Knowledge, CMDB and IT Asset Management
- Design, develop and test Custom Applications on the ServiceNow platform and AWS cloud using an AI first approach
- Work within Agile project teams, continuously releasing application software
- Assist with the timely and high-quality release of modules in ServiceNow
- Provide customer support and platform operations
Benefits
- This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).
- As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
