Sr. ServiceNow Developer

Flexion • Madison, WI

4d • $150,000 - $165,000 • Remote

About The Position

We’re looking for a ServiceNow Developer with an unwavering passion for developing meaningful, easy-to-use applications. Most of the work we do is on large-scale, enterprise-wide systems (both commercial and government)—this project in particular will help ensure the uninterrupted, secure, and compliant operation of critical federal acquisition and assistance systems.

At Flexion (an agile software company that’s been delivering excellence for over 25 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration—this means lending a hand and flexing your multi-skilled muscles ([adjacent skills for role], etc.) as needed. Every member of a cross-functional team is a leader who takes responsibility for the entire team’s success, mirroring the company’s overall low-bureaucracy structure.

We believe that growth comes from working together—and that includes supporting each other through thoughtful, constructive feedback. Flexion team members are expected to help each other grow, challenge ideas respectfully, and integrate feedback as a normal part of the workday.

You can deliver in small pieces as you go, while still thinking about how they fit into the whole. You welcome change as a positive (instead of viewing it as “rework”) and never consider anything you deliver “final.” Although you understand that what you deliver may not be complete, you never knowingly deliver something that is wrong or of poor quality. You actively contribute to a learning team culture, offering and receiving feedback with curiosity and respect.

Requirements

• A bachelor's degree or commensurate experience
• Have 5+ years ServiceNow development and architecture experience in enterprise environments
• Certified Application Developer Certification
• Experience with ServiceNow Enterprise and multi-instance management
• Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance
• Strong proficiency in JavaScript, including server-side scripting (Business Rules, Script Includes, Scheduled Jobs) and client-side scripting (Client Scripts, UI Policies, UI Actions)
• Experience developing and maintaining ITSM, CSM, and/or custom scoped applications

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules within enterprise environments, ensuring scalability, performance, and compliance with organizational standards.
• Implement and support core ServiceNow modules such as ITSM, CSM, and custom scoped applications, including workflows, forms, business rules, UI policies, client scripts, and integrations.
• Develop server-side and client-side scripts using JavaScript to extend platform functionality and automate business processes.
• Support ServiceNow upgrades, patch management, and platform enhancements while maintaining upgrade-safe development practices.
• Conduct system troubleshooting, root cause analysis, and performance tuning to ensure reliability and high availability.
• Collaborate with architects, business analysts, and stakeholders to translate requirements into scalable technical solutions and provide recommendations based on platform best practices.
• Maintain platform security, including role-based access controls, data governance, and compliance with enterprise security policies.
• At least two years of experience working in Agile environments.

Benefits

• employees enjoy comprehensive health, dental, and vision coverage, along with life and disability insurance, flexible spending accounts, and a 401(k) plan
• generous paid time off
• referral bonuses
• commitment to well-being and career success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level