Sr. Service Delivery Manager

iVision Scale LLC

About The Position

As a Senior Technical Operations Manager, you will be overseeing the successful delivery of ivision’s Managed Service engagements for our core practice areas. You’ll have the opportunity to work closely with many functions of our team including members of our delivery team, business development, external global clientele, and vendors to ensure the health of the client’s infrastructure and system environments. You will be crucial in ensuring client deliverables are being managed effectively as you demonstrate your influence within hands-on project management, client management, best-practice delivery, leadership and ensuring an overall high level of customer engagement is maintained. This is a unique opportunity for any technologist that desires to push boundaries as a member of our award-winning team. Our engineers and consultants provide infrastructure and application solutions that are organized into six core technical disciplines, including: Public, Private, and Hybrid Cloud, Windows Infrastructure, Data Center, Converged Network, Security and Application Development – all supported by our Project Management, IT Management, and Program Management practice. ivision is the next generation of technology integration and management partner. Throughout the last decade, we have transformed how technology does business, and have engineered success for our globally reaching clientele through objective recommendations, process, and technology expertise, as well as best-of-breed technical and strategic guidance. Founded in 2004, ivision is a privately held company, headquartered in Atlanta, and has been recognized and awarded by Inc. Magazine, AJC, Atlanta Business Chronicle, Best & Brightest, CRN, Georgia Fast 40 and others. Due to our scalability, long-term strategic outlook, focus on people, and culturally-aligned values we’ve earned the opportunity to build and manage the technical landscape of the Southeast. Just as we have transformed our industry standards, and what it means to be a technology solutions provider, we are looking for our future technologists to transform their respective functions and change engineering and strategic standards. Use everything you have accomplished through your career to build, progress, and revolutionize how technology is leveraged. Apply and let’s engineer the future, today...

Requirements

Experience with technical project delivery in one or more of the following technology platforms:
Microsoft Enterprise Infrastructure Solutions
Active Directory & Exchange
SharePoint
Microsoft Enterprise Desktop Platforms
Systems Center
Windows Desktop
App-V
Data Center Virtualization Platforms
VMware, Hyper-V
Data Center Storage & Management Platforms
Data Storage Technologies (i.e. NetApp, EMC, etc.)
Data Backup & Recovery (i.e. CommVault, etc.)
Enterprise Data networking
Unified Computing (i.e. Cisco UCS)
Data Network (i.e. Cisco LAN, WAN, Wireless, Security, etc.)
Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)
Enterprise Voice Services
Voice Over IP and Desktop Video (i.e. Cisco Unified Communications, Microsoft Lync)

Responsibilities

Manage day-to-day operational aspects of our managed service’s client environments
Ensure the health of the client’s environments to minimize client exposure and risk
Resolve and / or escalate incidents and problems in a timely fashion
Manage day-to-day client interaction while developing lasting relationships
Communicate effectively with clients to identify needs and evaluate alternative business solutions
Create / execute work plans, and revise as appropriate to meet changing needs / requirements
Work cross-functionally to identify resources needed and assign individual responsibilities
Build a knowledge base of each client's business, organization and objectives
Effectively apply our methodology and enforce operational readiness standards
Prepare for engagement reviews and quality assurance procedures
Facilitate scheduled client meetings effectively
Maintain awareness of new and emerging technologies and practices for potential application in client’s IT environments
Identify opportunities for improvement and manage the process of innovative change
Work with business development to validate service SOWs / support contracts