Sr. Revenue Tax Specialist -Payment Processing Unit

County Of Albemarle•Charlottesville, VA

6h•$22 - $24•Hybrid

About The Position

Performs moderate to complex tax billing, receipting, and collection functions to ensure the accurate and timely collection of County Revenue. Interacts extensively with the public for assistance with inquiries. Works under the supervision of the Revenue Manager.

Requirements

Any combination of education and experience equivalent to graduation from an accredited college or university with an Associate's degree in finance, taxation, accounting, public administration, business administration, or related field providing the required knowledge, skills and abilities.
2 years of customer service and/or public contact experience.
2 years of experience as a paralegal, billing and collection, banking, tax administration, business administration or related.
Strong working knowledge of computers, scanners, phone queue, and Microsoft Suite of products.
Clear understanding of confidentiality, Virginia Secrecy Act, and the laws governing the Freedom of Information Act (FOIA).
Exceptional customer service skills.
Oral and written communication skills requiring empathy, clarity, tactics and discretion to cover confidential, sensitive, or controversial material and to motivate, persuade, or influence individuals or groups.
Time management skills to prioritize and multi-task workload to meet tight deadlines, and dynamic customer service demands.
Critical thinking and problem-solving skills to apply laws, rules, policies to a multitude of situations with solutions.
Ability to comprehend and follow complex instructions and process procedures.
Ability to work cooperatively and collaboratively with the public, other departments and agencies.
Ability to interact professionally under difficult circumstances and to communicate effectively under pressure.
Ability to handle high volumes of tasks including calls and emails during peak seasons.
Ability to make sound judgement in analyzing information and/or situation to be responsive to questions or issues.
Demonstrated ability to train others on all aspects of assessments techniques and practices.
Demonstrated ability to represent County in court and various professional, association and education seminars and meetings.
Demonstrated ability to keep extremely accurate and detailed records.
Ability to promote cultural understanding and competency and an organizational climate of equity and inclusion.
General knowledge of tax collection authority under state and County laws, concepts of collections tools and techniques.
Basic knowledge of governmental accounting principles.
Strong working knowledge of payment card machines, payment kiosk
Ability to learn and navigate complex online computer systems and software applications to access information for receipting, billing, and collections processes.
Ability to interpret and apply various tax billing and collection laws.

Nice To Haves

Bachelor’s degree
Designation of Master Governmental Deputy Treasurer or Master Deputy Commissioner of the Revenue
Experience in a Virginia Treasurer’s Office or Commissioner of Revenue’s Office

Responsibilities

Participates in the processes for tax compliance outreach to enhance customer service experience and taxpayers’ awareness of their local tax responsibilities and accessibility to tax payment options.
Seeks out process improvement opportunities in all workflows and functions within the unit and provides input and feedback in the development and improvement of financial and administrative policies and procedures.
Shares working knowledge and experience among peer employees to enhance tax collection knowledge among teammates and provides operational support to unit employees.
Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered through the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia and Virginia Government Finance Officers Association to maintain professional development.
Provides professional, empathetic, and informative assistance to the public, County departments, and agencies through in person, telephone, email, virtual and written communication pertaining billing, payments, deposit, taxpayer inquiries, state and County collection laws, financial and administrative policies, tax record reconciliations, and financial reporting.
Resolves moderate problems or issues pertaining to tax billing and revenue payment by conducting review, examination, research, analyzation, and adjustment in accordance with state and County tax laws, policies and procedures.
Participates in the revenue receipting processes to ensure collected funds from all payment sources including online, kiosk, lockbox, mail-in, walk-in, drop-box, collection agencies, local courts, state agencies and vendor services are secured, timely and accurately posted, accounted, balanced, reconciled and deposited in accordance with cash management and internal control policies and procedures.
Participates in the quality control processes to ensure accuracy in the preparation and mailing of County tax bills in accordance with billing policies and procedures.
Maintains working knowledge of state and County collection laws to interpret and apply Title 58.1 Taxation in Code of Virginia and Albemarle County Code in operational processes.
Participates in the collection processes of County tax revenues by effectively utilizing available collections tools and understanding debt collection limitations in accordance with state and County laws, collections policies and procedures.
Participates in filing bankruptcy claims in accordance with operating procedures.
Attends various educational classes, meetings, seminars and conferences, both in-person and virtually, including those offered by the Virginia Commissioners of Revenue Association, Treasurers Association of Virginia, and Virginia Government Finance Officers Association to maintain professional development.
Provides administrative support by performing purchasing duties to maintain unit operational needs through approved internal and external purchasing methods and ensure proper financial practice in accordance with related policies and procedures.
Performs other duties as assigned.