Payment Processing Representative

Deluxe • Fort Worth, TX

3d

About The Position

The Payment Processing Representative plays a key role in supporting government and municipal clients by ensuring timely and accurate processing of payments. This position is responsible for managing a high volume of transactions, resolving customer inquiries, and maintaining detailed records in compliance with established procedures. Success in this role requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality service in a fast-paced, customer-focused environment.

Requirements

• HS/GED and 0 years
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.

Nice To Haves

• Bilingual (English/Spanish) is preferred.
• Prior experience working in a service or data entry role.
• Must be dependable, punctual, and maintain a high level of integrity and confidentiality
• Must be 18 years of age or older

Responsibilities

• Handle inbound customer calls from start to resolution, processing payments, addressing payment inquiries, resolving complaints and providing requested payment information.
• Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction.
• Adhere to security protocols and confidentiality standards when handling sensitive financial information.
• Maintain detailed and accurate records of all transactions in accordance with company policies and regulatory requirements.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED