Payment Processing Analyst

Wellby Financial•Webster, TX

About The Position

The Payment Processing Analyst plays a crucial role in providing accurate and timely processing of payments, exceptions, returns and other payment-related services through the credit union’s suite of payment platforms. The analyst must maintain accuracy, quality and remains in compliance with federal regulation mandates. The analyst will also work closely with internal teams to ensure member questions and concerns are addressed in a timely professional manner.

Requirements

Knowledge of Wellby’s organizational functions and general operating policies and procedures.
Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
Knowledge of personal computer, utilizing Microsoft Office Suite and other software.
Knowledge of the Payments Industry including mobile payment systems, ACH, and Federal Reserve.
Knowledge of compliance and regulations around ACH/NACHA, Checks/NCPC, etc.
Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
Ability to define, measure and analyze processes to identify improvement opportunities.
Ability to leverage data to gain insights and creatively solve business problems.
Ability to maintain confidential and meticulous records.
Ability to communicate clearly and concisely, orally and in writing.
Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
Ability to coordinate several concurrent activities simultaneously.
Ability to exercise independent judgment.
High School Diploma or equivalent required.
Minimum one (1) to three (3) years of member service, back-office processing experience or a combination of both, preferably in a financial institution.
Strong communication skills, both oral and written.
Bondable For All Candidates

Nice To Haves

Associates degree preferred.

Responsibilities

Willingness and ability to exhibit Wellby Core Values every day.
Works purposefully and is driven to provide the best team member experience.
Performs daily processing of the credit union’s suite of payment products, ACH, wire transfers, share drafts, mobile payment solutions, and other payment-related services.
Performs wire related activities, including preparing and/or approving wires, handling service messages, wire returns, and maintaining various wire logs.
Ensures processing deadlines are met and aligned with regulatory requirements.
Researches and resolves wire errors, wire rejects, audit exceptions, audit requests, accounting reconciliation questions, payment corrections, and duplicate items.
Collaborates with all appropriate internal teams to address member requests.
Reports suspected fraudulent transactions on all payment-related services to Fraud.
May act as a subject matter expert across a variety of departmental projects.
Complies with all credit union policies, audit standards, regulatory mandates, and all required compliance training.
Supports the ongoing operations of all Payment Processing activities including but not limited to: ACH, share drafts, mobile deposits, pay by phone, and other payment-related services.
Performs other duties as assigned.