Sr Representative, Guest Services
About The Position
Applicant must be customer service oriented, capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills, bilingual Spanish/English preferred. The Commercial Customer Service Representative’s primary focus is to assist customers and SC Sales staff place fuel/oil orders and work with SC Dispatch to coordinate deliveries. Additional tasks include fielding customer questions on product information, account and delivery status. The Customer Service Person will report directly to the Customer Service Supervisor.
Requirements
- High school diploma or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications – Microsoft Word and Excel
- Ability to type 40+ wpm
Nice To Haves
- Bilingual preferred
Responsibilities
- Answer calls, emails and faxes from customers and/or Sales Staff placing orders.
- Work with Operations to ensure deliveries meet customer needs & timelines.
- Answer basic customer questions regarding products, including pack sizes, availability & pricing.
- Set up new delivery locations
- Input orders into SC Billing System & Dispatch Module
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
