Guest Services Representative

Group Management Services•Key West, FL

About The Position

Guest Service Representative Key West, FL Riley Hotel Group is currently seeking part- and full-time Guest Service Representative to join their team in Key West, Florida! In this role, you will be responsible for checking in/out guests and responding to guest's requests. What we can offer YOU: Dental & Vision 401k Life Insurance Paid Vacation (full-time only) Paid Holidays Pay: Dependent on experience The right candidate will have: 1 year of Front Desk experience preferred Must have flexible availability including holidays and weekends Positive attitude and service-minded work ethic Our Guest Service Representative will: Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information Manage room bookings in-person, online, and through incoming calls Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs Perform regular bookkeeping duties Connect with the housekeeping department to ensure guest accommodation is ready If you are interested in this position, please submit a current resume for consideration!

Requirements

1 year of Front Desk experience preferred
Must have flexible availability including holidays and weekends
Positive attitude and service-minded work ethic

Responsibilities

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
Manage room bookings in-person, online, and through incoming calls
Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
Perform regular bookkeeping duties
Connect with the housekeeping department to ensure guest accommodation is ready