Guest Services Representative
About The Position
The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This individual will also be responsible for: Greet guests with a friendly demeanor and verify tickets, discounts, and admission eligibility. Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety. Redeem and sell tickets, conducting transactions accurately. Provide exceptional on-site customer service and service to those contacting the museum. Set up and display signage indoors and outdoors.
Requirements
- High School Diploma, GED, or equivalent years of relevant work experience required
- One year of experience in a guest-facing role with cash handling responsibilities
- Basic knowledge of service and ticketing systems.
- Basic knowledge of G Suite and Microsoft Office Suite
- Basic knowledge of the Museum Campus and local attractions
Nice To Haves
- One year of experience working in high-volume tourist attractions with cash handling responsibilities
- Basic knowledge of the Gateway Galaxy Ticketing System
- Intermediate knowledge of the Museum Campus and local attractions
Responsibilities
- Greet guests with a friendly demeanor and verify tickets, discounts, and admission eligibility.
- Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules
- Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety.
- Redeem and sell tickets, conducting transactions accurately.
- Provide exceptional on-site customer service and service to those contacting the museum.
- Set up and display signage indoors and outdoors.
Benefits
- 35-hour workweek
- Eligible to accrue up to 12 vacation days per year to start
- 3 sick days as of date of hire (can accrue up to 6.5 days per year)
- 7 Adler paid holidays
- 4 Personal Holidays (Prorated for new hires starting after January 1st)
- Flexible Work Arrangements
- Paid Family Bereavement Leave & Jury Duty
- Paid Parental Leave
- Medical, Dental, & Vision insurance
- Healthcare, Dependent Care & Commuter flexible spending accounts
- Adler Paid Short-Term Disability insurance
- 403B plan with Adler match
- Adler's match is 100% vested immediately
- Eligible to enroll as of the date of hire
- Resources to help address emotional, legal, and financial issues
- Face-to-face, telephonic, and web-based services
- Free subscription to the Calm Premium app
- Employee Loan Program
- Discounted Onsite Parking Program
- Free Entrance to Chicago area museums and cultural institutions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
