Sr Representative, Guest Services

Pilot Company • Spring Valley, CA

22h • $18 - $29

About The Position

Applicant must be customer service oriented, capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills, bilingual Spanish/English preferred.
The Commercial Customer Service Representative’s primary focus is to assist customers and SC Sales staff place fuel/oil orders and work with SC Dispatch to coordinate deliveries. Additional tasks include fielding customer questions on product information, account and delivery status.

Requirements

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications – Microsoft Word and Excel
• Ability to type 40+ wpm

Nice To Haves

• bilingual Spanish/English preferred

Responsibilities

• Answer calls, emails and faxes from customers and/or Sales Staff placing orders.
• Work with Operations to ensure deliveries meet customer needs & timelines.
• Answer basic customer questions regarding products, including pack sizes, availability & pricing.
• Set up new delivery locations
• Input orders into SC Billing System & Dispatch Module

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees