Sr Quality Assurance Consultant

Transamerica•Cedar Rapids, IA

3d•$75,000 - $90,000•Hybrid

About The Position

Lead the development and execution of complex quality assurance programs that support operational performance and risk mitigation. Collaborate with business leaders to implement innovative solutions, monitor contractual agreements, and drive operational excellence through strategic initiatives and data-driven insights.

Requirements

Bachelor's degree in business, finance, or a related field, or equivalent work experience
Five years of experience in quality assurance or business operations roles related to quality
Experience in leading complex projects and developing strategic solutions
Ability to collaborate cross-functionally and influence business outcomes
Strong communication, organization, and analytical skills
Proficient in Microsoft Word, Excel, and other Microsoft Office tools

Nice To Haves

Experience in employee benefits or group insurance industry
Experience in quality assurance roles with a focus on root-cause analysis
Experience in developing and implementing quality assurance programs
Experience utilizing and implementing Lean Six Sigma methodologies
Experience in data analysis
Experience in project management or leading complex process improvement initiatives
Management experience

Responsibilities

Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance.
Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience.
Independently lead or support large, long-term strategic projects across cross-functional teams, including compliance and audit initiatives.
Perform quality assurance and quality-on-quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes-Oxley (SOX), System and Organization Controls 1 (SOC 1), and internal quality standards.
Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes.
Establish, execute, and monitor corrective action plans to address service level agreement gaps and ensure compliance.
Identify and implement new processes that challenge convention and improve customer and employee experiences.
Support leadership in onboarding and mentoring newly hired quality assurance staff.
May assist in refining reporting tools and adapting to evolving quality requirements.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs