Sr. Project Manager, Technical

T-Mobile • Frisco, TX

21h

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role is responsible for managing a high volume of concurrent offer-related initiatives within two categories: 1) service offers (rate plans and add on features), and 2) promotions (device and service) for T-Mobile’s prepaid business Metro by T-Mobile. Offers have fast speed to market, as well as impacts across multiple applications and functional areas. This position’s objective will be to own the Go to Market (GTM) Offers process for Metro by T-Mobile initiatives and to possess deep knowledge of the prepaid business and processes and with primary focus on the management of Metro’s virtual prepaid Mastercard (VPM) offers and Metro’s Ship To (.com, Virtual Retail, Care) offers. Enterprise Core Competencies: Requires competency in customer focus, dealing with ambiguity, championing change, building relationships, core offer management and can-do attitude.

Requirements

• 4-7 yrs Offers Delivery, Product Owner or GTM work experience
• Must be proficient in using MS Office (Excel, Word, PowerPoint), SharePoint and similar productivity tools
• Working understanding of and ability to utilize PM principles and practices
• Great written and verbal communication skills, utilized with all levels of peer and management
• Ability to identify impacting issues and work with more senior members of the Offers Delivery
• Bachelors Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Act as the subject matter expert for the GTM offer process. Possess deep knowledge of GTM offers and offer delivery requirements.
• Leads quality implementation of VPM and Ship To offer launches by facilitating cross-functional activities, starting with an enterprise-wide impact assessment (“Feasibility”) and ending with a launch readiness check.
• Accountable for creating and maintaining strong partnerships with key stakeholders. Effectively utilizes these partnerships to drive offer delivery while maintaining a strong sense of respect and trust on the Offers Delivery team.
• Proactively identifies, recommends and drives improvements of standard processes and procedures; specifically looking at ways to automate manual processes to bring more efficiencies to the team allowing more the team to focus more on "transform" the business activities vs run the business activities.
• Prepare Offers for solution into VPM disbursement including Orbit ticket approval, MRPRD approval and review/audit for UAT phase of new VPM offer builds.
• Review/Audit for PII and business process compliance for VPM offers to ensure they meet enterprise and legal policies.
• Reporting & Monitoring redemptions offers are being distributed and redeemed within baseline expectations.
• Invoice Reconciliation with bank invoices and purchase order.
• Analysis of offer performance and overall operation and process for continually process-improvement.
• Offer Feasibility Review Ship To requirements in conjunction with the overall offer structure for all Metro by T-Mobile service offers and promotions.
• Offer Requirements Creates and submits Offers Requirements Document (ORD) to IT DCD, MPM, SQaR and Digital Op partners to consume and deploy in test environments and production.
• Customer Experience Ensure customer experience is optimal; new experiences are brought through GTM Review; and any areas of concern with experience are captured and leaders are aligned on path forward.
• Testing Oversee testing in various testing environments to ensure teams test needed offers; and have appropriate testing scenarios captured in the testing plan.
• Audit Maintain and audits the list of offers across all Ship To channels.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level