Sr. Program Specialist, Contingent Labor

The Pokémon Company International•Bellevue, WA

6h•$128,000 - $191,000•Hybrid

About The Position

The Program Specialist, Contingent Labor will oversee the end-to-end process lifecycle, daily operations, and customer experience for the Contingent Labor program function. The focus of this position will be on providing centralized coordination, consultation, customer service, and process optimization to hiring managers to enable efficient and effective workflows. The Sr. Program Specialist, Contingent Labor will drive the design, development, implementation, and continuous process improvement of complex core program infrastructure in partnership with key stakeholders across the organization.

Requirements

Eight (8)+years of relevant HR Recruitment and Program Management professional experience
Direct experience as a full lifecycle recruiter or agency recruiter
Advanced knowledge of core HR operational business processes
Expert level vendor management skills
Expert program management/project management skills
Effective time management, prioritization, delegation, and organization skills, including demonstrated ability to meet deadlines and manage multiple concurrent projects.
Experience with working cross-functionally in a highly complex, matrixed environment to drive business results.
Proficiency interfacing across organizational levels and collaborating with diverse stakeholder groups including executive leadership, people managers, individual contributors, technical experts, consultant, and vendors.
Proficiency in written, verbal, presentation, facilitation, interpersonal, and intercultural communication skills.
Ability to interpret, analyze, synthesize, and summarize complex information into meaningful written and visual formats for different audiences. This role requires in-depth reading comprehension skills, attention to detail, and highly developed writing skills.
Ability to leverage independent judgment, situational awareness, and critical thinking to solve problems, navigate ambiguity and complexity, and drive clarity to achieve objectives.
Ability to effectively develop and manage business relationships, facilitate negotiation, foster collaboration, and lead through influence.
Discretion and demonstrated proficiency with managing confidential/private information such as employee details, financial data, business strategy, and intellectual property.
Independent, self-driven learner with curiosity and aptitude for quickly learning new processes, systems, functions, and content areas needed to support success of projects and programs.
Proficiency with Microsoft Office Suite; knowledge of HRIS systems, project management tools and templates; and expertise in identifying and leveraging appropriate technologies and methods to support business needs.
Experience with providing high level of customer service to a diverse range of clients and/or customers.

Nice To Haves

Direct experience with agency staffing recruitment models and full lifecycle in-house recruitment processes within an organization
PHR/SPHR or SHRM-CP/SHRM-SCP or equivalent HR certification
Prior experience in managing a contingent labor program portfolio and operating model
Data analytics and report development skills, including ability to validate, synthesize and meaningfully summarize data to derive insights and provide decision support to stakeholders
Experience partnering with risk management, legal, finance, and compliance functions including experience with legal concepts, regulatory frameworks, budget management, contract management, and contract negotiation
Experience managing or supporting programs/projects within Human Resources functions
Exposure or familiarity with product management, design thinking principles, and continuous process improvement methods.

Responsibilities

Lead requirements gathering, discovery, design, and implementation of Contingent Labor operating model
Lead and facilitate cross-functional workgroups and partner with Legal, Procurement, IT, People Team, and other stakeholders to develop and implement operational processes
Design, develop, and implement processes, resources, and policies
Provide consultation to stakeholders; research, analyze and synthesize options; summarize recommendations; and facilitate decision support processes
Manage portfolio of active vendor partners and facilitate productive partnership and effective recruitment processes
Support vendor research and selection process as needed
Serve as centralized point of contact, expert internal resource, and customer service liaison
Lead and/or support projects in support of organizational goals including development of workback schedules, convening stakeholders, outlining tasks, and driving visibility and accountability to project progress and milestones
Ensure compliance and alignment with regulatory requirements, industry best practices, and organizational policies/practices
Evaluate project/program risks and dependencies, conduct and facilitate risk assessments, communicate risks to management, and provide recommendations for risk mitigation
Design, develop, and implement reporting and metrics to enable visibility, insights, and decision support
Provide expert consultation to hiring managers on contingent workforce solutions/options
Support agency requisition requirement gathering, position scoping, and creation of new requisitions
Oversee, facilitate, and support end-to-end recruitment lifecycle for contingent labor including intake calls with agencies, interview scheduling, process support for hiring managers, contingent worker selection process, vendor rate negotiation, facilitating timelines/expectations, supporting contingent worker onboarding, temp assignment extensions, offboarding, and conversion processes
Advocate for user experience, operational excellence, and governance and bring visibility to customer needs and business needs in support of project/program goals