Sr. Program Operations Lead - Insurance & Extended Warranty

Rivian • Riverdale, GA

17d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian Care is a core pillar of our ownership experience. We are seeking a Program Lead to drive the operational execution and commercial scaling of our vehicle protection portfolio—including Service Contracts (VSC) and Preferred Vehicle Protection (PVP) products. This role is responsible for the business infrastructure, vendor performance, and multi-state operations of Rivian’s protection products.

Requirements

• Intellectual Agility: Demonstrated strong critical thinking and analytical capabilities; relevant educational background is valued.
• 10+ years in F&I or Related Protection Products: Domain expertise in the business or claims side of Service Contracts and ancillary automotive protection products. Experience at Service Centers or garages is valued.
• Operational Architecture: An entrepreneurial mindset or track-record of building the “infrastructure” for a new line of business.
• Commercial Communication: Ability to translate complex protection concepts into simple, persuasive retail messaging for customers and internal stakeholders.
• On-Site Leadership: A commitment to hands-on collaboration at one of our specified hubs (Atlanta, Normal, or Plymouth).

Responsibilities

• Program management: Manage Rivian Care product and market expansion.
• Vendor & Strategic Partnerships: Manage and optimize SLAs, holding partners accountable to service levels and claims performance.
• Business Readiness & Compliance: Define the operational “how” for new products, ensuring that all state-specific legal and service requirements are integrated into the customer experience.
• Marketing & Brand Voice: Direct end-to-end customer communications and point-of-sale materials in collaboration with Sales and Marketing teams.
• Service Integration: Oversee the operational success of claims at Rivian Service Centers, optimizing the claims filing process for customers and technicians.
• Portfolio Expansion: Architect, launch, and operate new F&I products in a high-growth environment with no existing infrastructure.

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.
• More information about benefits is available at rivianbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed