Sr Program Manager, Tech

Uber•New York, NY

63d

About The Position

Uber is building the world's best and biggest marketplace for on-demand delivery of all local commerce. What began with a focus on restaurant delivery has rapidly expanded to include groceries, convenience, alcohol, pharmacy and retail, with big ambitions beyond. Uber's Catalog team is at the center of this selection flywheel. The Catalog team is responsible for building the most complete, accurate product catalog across nearly 1 billion items. Your work will enable customers to make informed buying decisions with rich product attributes, delivery partners to know exactly what to shop, and merchants and advertisers to onboard and efficiently merchandise their selection. As a Program Manager for Catalog, you'll structure and drive high-impact, cross-org initiatives that step-change Uber's end-to-end catalog quality, intelligence and pricing. You will own the program space and work closely with engineering, product and business leads to ensure its success.

Requirements

Minimum of 5+ years experience as a TPM, PgM or PM in a tech environment with a proven track record driving successful programs / products with cross-org accountability and impact.
Strong technical aptitude. You quickly grasp technical design concepts, challenges, and risks. Engineers enjoy working closely with you.
Excellent written and verbal communication skills. You clearly articulate complex problems and priorities across both tech and non-tech audiences. You lean into written documentation to bring clarity and efficiency to decision making and process.
Strong bias for action. Amid ambiguity, you truth seek and marry problems with solutions. You dig deep into data and speak directly to customers to understand the root cause of a problem before working backward to devise an informed solution.
Ability to lead through influence. You form a vision and make owners out of stakeholders. You excel at identifying process gaps, quantifying and tracking progress, and balancing execution speed with design quality and process overhead.
SQL Proficient. You have hands-on experience, are able to troubleshoot and self-serve answers to your own queries.

Nice To Haves

Experience working with product catalogs in an e-commerce or retail environment
Experience with Product Information Management (PIM), Master Data Management (MDM) or related
Working knowledge of common integration technologies, e.g. APIs, webhooks, SFTP file transfer

Responsibilities

Develop overall program strategy, defining the objectives, KPIs and milestones against which teams will execute and measure success.
Engage and energize teams to deliver efficiently on program goals. Tactically, partner with tech and business leads to discover and drive opportunities for improvement that come from data analysis, merchant insights, and new process / product design.
Be the subject matter expert on Uber's catalog identity and pricing intelligence flows. Develop broad domain and technical expertise, understanding the ins and outs of merchant integrations, how new catalog data is ingested and interacts with Uber platform features. Build documentation that distills and scales this expertise to internal and external stakeholders.
Elevate technical implementation at the architecture level, proposing technical design alternatives when necessary. Ask questions that clarify priorities and help engineering balance design quality with velocity.
Help reduce exposure to classic failure models across teams, processes and systems (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, insufficient stakeholder review, etc).
Proactively identify, mitigate and escalate risks before they become roadblocks.
Design, implement and govern KPI reporting that improves visibility into, and accountability for, program progress and performance.
Own communication with tech and business leadership and executives that impacts critical company-wide objectives.

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