Sr. Program Manager, Business Process & Tools Development , Worldwide Grocery Stores

Amazon•Arlington, VA

19d

About The Position

This cross-functional role focuses on developing scalable tools, optimizing processes, and building mechanisms that support multiple strategic teams across Amazon’s One Grocery merchandising operations organization. The position serves as a critical bridge between the Central Selection & Insights Team, Macro Space Planning Team, Trade Planning Team, and Vendor Experience team, ensuring more efficient processes to feed data-driven decision-making. Team Context: The candidate will oversee processes that support teams driving selection strategy, store space planning, seasonal event execution, and vendor engagement, enabling streamlined decision-making, cross-functional coordination, and scalable mechanisms that improve how we plan, merchandise, and partner across the broader grocery business.

Requirements

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree in Business, Engineering, Computer Science, or related field
Strong analytical and problem-solving skills with ability to work across multiple teams
Experience with data analysis tools (Excel at advanced level)
Demonstrated experience leveraging automation and AI tools (including generative AI, machine learning, and intelligent workflow systems) to streamline processes, reduce manual effort, and drive operational efficiency
Excellent written and verbal communication skills
Proven ability to manage complex, cross-functional projects with significant business impact
Demonstrated ability to influence without authority across multiple teams

Nice To Haves

Experience with SQL, data visualization tools (Tableau, QuickSight), or business intelligence platforms
Background in retail, grocery, or e-commerce operations
Experience partnering with technical teams on tool development
Knowledge of Agile development methodologies and project management tools (Asana, JIRA)
Experience with selection strategy, space planning, trade planning, or vendor management processes
Track record of delivering scalable solutions that drive operational efficiency across multiple teams

Responsibilities

Process Development & Optimization: • Create, scale, and optimize business processes across all four teams to enhance efficiency, transparency, and effectiveness
Identify, analyze, and improve existing business procedures for optimization and higher efficiency
Streamline business development processes to support selection, space planning, trade execution, and vendor management operations
Build plug-and-play solutions to solve customer problems in new ways
Develop and implement launch plans to pilot and roll out platforms across teams
Tools & Mechanism Development: • Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection, macro space planning, trade planning, and vendor experience functions
Create mechanisms that support operational requirements and standards
Define requirements and tool selection for centralized project intake, project and portfolio management
Develop infrastructure for critical planning tasks (OP1/OP2/SPS planning)
Cross-Functional Collaboration: • Act as liaison between Central Selection & Insights, Macro Space Planning, Trade Planning, and Vendor Experience teams, as well as cross-functional stakeholder teams
Facilitate trade-off discussions in terms of schedule, scope, and resources
Maintain strong communication with category teams, operations, supply chain/in-stock and vendor management teams, among others
Program Management: • Manage workback schedules and oversee program documentation
Drive continuous improvement of tools, processes, and analytics
Develop user testing plans and ensure quality control
Create and execute communication plans for process and tool rollouts
Conduct post-implementation reviews and capture learnings
Stakeholder Management: • Define RACI matrices for cross-functional initiatives
Ensure appropriate stakeholder engagement through meetings, reviews, and communications
Present progress and recommendations to leadership teams
Manage expectations across multiple teams with competing priorities