Sr. Manager, Operations Engineering Management, Worldwide Grocery Stores (WWGS) Operations Business Support

Amazon•Austin, TX

About The Position

As Sr. Manager, Operations Engineering Management for WWGS, you will be responsible for defining and delivering complex engineering solutions that transform the in-store labor design and standards that span Whole Foods Market, Amazon Fresh, and emerging store formats. This role requires someone who can combine deep industrial engineering expertise with practical retail labor management experience, driving workforce optimization initiatives that directly enhance grocery store operations while maintaining Amazon's high standards for customer experience and operational excellence. This leader manages a team of labor engineers ensuring they are enabled to deliver both independent and cross-function projects to drive the objectives of the team forward.

Requirements

7+ years of team management experience
Experience working cross-functionally and driving decision making among stakeholders with competing goals
Bachelor of Science in Industrial Engineering, Operations Research, Manufacturing Engineering, or equivalent engineering discipline
8-10 years of relevant engineering experience with significant focus on labor engineering, workforce optimization, and retail operations
5+ years of leadership experience in industrial engineering roles, preferably with retail operations or labor management systems experience
Labor Strategy Translation: Ability to translate strategic workforce objectives into clear, tangible actions at store, area, and network levels, understanding how labor decisions impact operational effectiveness, resources, and costs
Business Impact Assessment: Understanding of how labor processes and operating models impact company business and financial performance, particularly in retail grocery environments
Risk Management: Expertise in identifying risks and threats in current and emerging operational strategies and understanding their impact on workforce effectiveness and costs
Retail Labor Ecosystem: Deep understanding of creating safe, productive labor ecosystems that support delivery of operational excellence in grocery retail environments
Multi-Format Workforce Planning: Experience developing workforce strategies that can adapt across diverse grocery formats (Amazon Fresh, Whole Foods Market, etc.)
Labor Cost Optimization: Proven track record in optimizing labor spend while maintaining customer service standards and operational efficiency in high-volume retail environments
Change Management: Ability to drive team, store, and regional understanding and acceptance of workforce planning as a key enabler of store performance and continual improvement while building trust and consensus in the model across stakeholders
Proven ability to scale technology solutions across multiple retail locations and formats
Identify opportunities to improve customer experience through data-driven insights, including checkout optimization and improved inventory replenishment influenced by item level holding power
Develop standards and processes that enable consistent execution across diverse retail store formats while maintaining flexibility to support unique attributes

Nice To Haves

Deep understanding of retail operations, store systems, and grocery industry challenges
Experience with retail technology systems including POS, inventory management, supply chain, and customer experience platforms
Knowledge of grocery-specific requirements including food safety systems, temperature monitoring, and perishable goods handling
Familiarity with omnichannel retail strategies and integration between physical and digital grocery experiences

Responsibilities

Workforce Planning & Labor Optimization: Develop labor tools, models, and standards to support forecasting of scheduled hours and staffing requirements and calculating estimated labor costs across retail operations
Labor Analytics & Performance Management: Provide performance feedback to retail operations on workforce investments, measuring quality, service, and budget metrics to identify patterns, trends, and improvement opportunities
Cross-Functional Labor Strategy: Partner with Merchandising, Supply Chain, Retail, Food Safety, and other stakeholders to develop tactics that best leverage workforce and labor spend
Industrial Engineering Methods: Drive process improvement methodologies, operational excellence principles, and design systems that optimize labor productivity while maintaining service quality
Labor Standards Development: Develop, manage, and maintain labor standards and workforce planning tools that can be applied across multiple retail formats and locations
Drive program reviews up to VP level, presenting complex retail workforce design decisions and trade-offs to senior WWGS leadership
Lead a team of workforce engineers supporting multiple banners and new formats across WWGS