Sr. Program Manager AI-Enabled Solution Configurator

High Voltage Maintenance•Delaware, OH

3d•Onsite

About The Position

The Sr. Program Manager - AI-Enabled Solution Configurator role leads the end-to-end development of a next-generation, modular solution configurator that begins as a rack and enclosure selector and expands into a full portfolio configurator—UPS, rack power, in-rack distribution, thermal systems (including CDUs), and related components. The system will evolve into a true solution engine with natural-language interaction, generating complete Bills of Material, pricing packages, and all required technical documentation. This is a high-visibility position responsible for orchestrating a multi-BU program with significant business impact. Success requires strong program leadership, cross-functional influence, and the ability to coordinate product line teams, knowledge managers, offering management, IT, and engineering partners. This position will be based onsite at Vertiv's Delaware, OH location.

Requirements

Bachelor's Degree in engineering; MBA or Master's in Technical Degree preferred
10+ related experience preferably in a data center /products industry
Leadership & Program Management Proven ability to lead large, cross-functional digital or product-platform programs with high visibility and executive scrutiny.
Demonstrated success managing budgets, schedules, and complex technical deliverables across multiple stakeholders.
Strong ability to influence without authority, drive alignment, and resolve competing priorities.
Technical & Business Expertise Solid understanding of racks and enclosures, UPS, rack PDUs, DC power, thermal and cooling systems, and integrated solution architectures.
Experience with product configurators, rule-based engines, CPQ systems, or digital product catalogs.
Cross-Functional Maturity Ability to bridge the perspectives of engineering, IT, product management, sales, and marketing.
Skilled at translating business requirements into technical plans and vice versa.
Excellent communication skills, with the confidence to present to executives and collaborate globally.

Nice To Haves

Knowledge of AI-enabled user interfaces, natural-language systems, or enterprise software development is a strong plus.

Responsibilities

Program Leadership & Delivery Lead the strategy, execution, and delivery of the modular configurator program across its phased roadmap—from initial rack/enclosure selector to full AI-enabled solution configurator.
Own overall program performance: scope, schedule, budget, quality, and alignment to business requirements.
Establish and manage an integrated master plan covering development, knowledge ingestion, testing, user acceptance, and commercial rollout.
Drive risk management, dependency mapping, and issue resolution to keep the program on track.
Cross-Functional Alignment Serve as the primary interface between product lines (UPS, rack PDUs, racks/enclosures, DC power, thermal/CDU, remote management), engineering, IT, marketing, sales, and regional organizations.
Facilitate decision-making across stakeholders and maintain alignment on requirements, priorities, and release sequencing.
Coordinate with offering management to ensure the configurator's roadmap reflects portfolio strategy, SKU rationalization, and global/regional needs.
Knowledge Architecture & Content Integration Partner with knowledge managers for each product category to define rules, constraints, compatibility logic, and data structures.
Ensure technical data, documentation, pricing logic, and configuration rules are accurate, current, and consistently structured for automation and AI-based reasoning.
Oversee the integration of digital assets: CAD libraries, thermal/power constraints, product attributes, and solution-level dependencies.
AI-Driven User Experience & Natural Language Capability Lead the development of natural-language query capability so users can specify needs conversationally (e.g., “I need 30kW of compute for edge deployment with network gear and redundancy”).
Guide system design for intelligent recommendations, solution validation, and real-time compatibility checks.
Ensure the AI/ML and knowledge-engine teams have the data, rules, and workflows needed to deliver accurate and explainable recommendations.
Governance, Reporting & Executive Communication Provide clear, structured updates to executives, including status, financials, risks, mitigation plans, and go-to-market milestones.
Run the program governance model—steering committees, decision logs, change-control processes, and investment reviews.
Champion adoption and change management across global sales, application engineering, and product management teams.